Senior IT Support Specialist

1 day ago


Ellesmere Port, Cheshire, United Kingdom Principal IT Full time

Senior 2nd Line Support Technician Opportunity

Principal IT is seeking a highly skilled Senior 2nd Line Support Technician to join their team in Ellesmere Port. As a key member of the IT team, you will play a vital role in supporting the company's future strategy by providing expert technical support to schools and educational facilities across Merseyside.

Key Responsibilities:

  • Deliver exceptional second-line IT support to schools and educational institutions, ensuring smooth-running systems and swift resolution of technical issues.
  • Manage and maintain IT systems, networks, and infrastructure to ensure optimal performance.
  • Conduct on-site visits across Merseyside, providing hands-on support and guidance to educational staff.
  • Diagnose and resolve hardware and software issues quickly and efficiently, minimizing downtime and ensuring business continuity.
  • Collaborate with educational staff to ensure they have the necessary tools and resources to deliver high-quality education.

Requirements:

  • Proven experience in education IT support (second-line) with a strong understanding of IT systems, networks, and infrastructure.
  • Excellent technical skills, with the ability to diagnose and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with educational staff and stakeholders.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and on-site visits.


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