Team Leader for Customer Support Services

3 weeks ago


Tunbridge Wells, Kent, United Kingdom Office Angels Full time

Position:
Customer Support Team Leader

Working Hours: 30 hours per week, Monday to Friday
Benefits: 20 days annual leave + Bank Holidays, Pension Scheme, On-site Parking, Private Health Insurance, Income Protection, Team Events, Recognition Awards, and more.
Are you equipped with solid experience in Customer Support, whether in an office or retail environment?
We are looking for a Customer Support Team Leader to enhance our client's team on a permanent basis.

The ideal candidate will be tasked with ensuring exceptional customer interactions both verbally and in writing, collaborating within a close-knit team alongside a Customer Support Manager.

Comprehensive training will be provided.
Manage repair processes through all phases utilizing the Repair Management System.

Customer Support Responsibilities (30%):

Training will be offered)
Precisely document data entries on the system reflecting customer inquiries and our client's suggestions.

Assume ownership of customer cases, ensuring thorough and precise communication is logged in the Repair Management System.

Perform additional administrative tasks as directed by the Customer Support Manager.
Participate in shared manual and administrative responsibilities on a rota basis.
Demonstrated experience in administrative tasks, including expertise in Customer Support and resolving inquiries.
Retail / Customer Support skills.
Outstanding customer engagement abilities, capable of delivering high-quality service both verbally and in writing.
This is an excellent opportunity to join our client's team as a Customer Support Team Leader.
This position is being overseen by Office Angels.
(Office Angels operates as an employment agency. We are committed to equal opportunities, investing expertise, energy, and enthusiasm into enhancing everyone's chances of joining the workforce. We value and respect individuals of all backgrounds, generations, faiths, sexual orientations, gender identities, abilities, and more. We achieve this by showcasing their talents, skills, and unique experiences in an inclusive environment that fosters growth. If you require any reasonable adjustments at any stage, please inform us, and we will gladly assist you.

Office Angels functions as an employment agency for permanent placements and as an employment business for temporary staffing solutions.

Office Angels UK is an Equal Opportunities Employer.
By applying for this position, your information will be submitted to Office Angels. Our Candidate Privacy Information Statement detailing how we will utilize your information is accessible on our website.

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