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Technical Support Specialist
2 months ago
About Us:
Baker Tilly US, LLP is a leading advisory firm that provides specialized services to clients across various industries. Our team of experts guides clients through complex business challenges, helping them achieve their goals and stay ahead of the competition.
Our Mission:
We are committed to delivering exceptional service and support to our clients, colleagues, and partners. Our goal is to provide timely and effective solutions to technical issues, ensuring minimal disruption to our clients' operations.
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our Enterprise Technology team. The successful candidate will provide technical support for hardware and software via various channels, including in-person, over-the-phone, and remote support.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support for hardware and software issues, using documented troubleshooting procedures and knowledge base resources.
- Issue Resolution: Identify, diagnose, and resolve technical issues, escalating complex problems to senior support specialists as needed.
- Communication: Communicate effectively with colleagues and clients, providing clear and concise explanations of technical issues and solutions.
- Documentation: Maintain accurate and detailed records of technical issues and resolutions, using standardized documentation templates.
Requirements:
- Education: Associate's degree in a field such as Computer Technology or related field. Certifications such as MCP, A+, and HDI Support Center Specialist are preferred.
- Experience: Minimum of one (1) year prior experience with providing workstation support.
- Skills: Strong analytical and organizational skills, with the ability to prioritize tasks and maintain confidentiality.
- Communication: Excellent written and verbal communication skills, with the ability to interface effectively with all levels of Firm management, practitioners, clients, and other external business contacts.
What We Offer:
We offer a competitive compensation package, including a salary, benefits, and opportunities for career advancement. Our team is committed to providing a supportive and inclusive work environment, with a focus on employee development and growth.
