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Branch General Manager
2 months ago
We are seeking a highly motivated and experienced Branch General Manager to join our team at DFS. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.
Key Responsibilities- Lead a team of sales advisors and support staff to achieve sales targets and provide exceptional customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage store operations, including stock management, rotas, and performance evaluations
- Recruit, train, and develop new team members to ensure a smooth transition and high levels of customer satisfaction
- Ensure compliance with legal and regulatory requirements, including health and safety and data protection
- Develop and implement long-term strategic plans to drive sales growth and improve customer satisfaction
- Proven experience in a leadership role, preferably in a retail environment
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
- Strong commercial awareness and ability to drive sales growth
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Excellent problem-solving and analytical skills
- Ability to work collaboratively with other departments to achieve business objectives
DFS is a leading retailer of sofas and home furnishings, with a reputation for providing high-quality products and exceptional customer service. We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported.
We offer a range of benefits, including a competitive salary, bonus scheme, and comprehensive training and development opportunities. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we would love to hear from you.
