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IT Release Manager

2 months ago

Leigh, Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

Job Overview

The Release Manager is responsible for designing and developing processes, procedures, and ways of working that support infrastructure developers in planning and building hardware and software releases. This role involves collaborating with the IT Infrastructure development, support, and project teams to understand current issues and ensure consistent packaging of releases.

Main Responsibilities

  • Play a leading role in scheduling installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organization is minimized.
  • Responsible for all delegated activities and decisions, making reference to the Service Delivery Manager only by exception.
  • Work with cross-sections of the IT Services department and relevant stakeholders to prepare and publish release schedules, including timelines and milestones.
  • Prepare, issue, and manage deployment plans and communication cascades in support of live implementation.
  • Proactively monitor progress throughout all stages from scope, analysis through to testing and sign-off, implementation, and post-live support.
  • Estimate and plan workloads, ensuring all project work is carried out within the definitions of Prince 2 project methodology processes.
  • Continually develop sufficient business skills and release management processes to play an active part in the wider policy making and overall management of IM&T within the Trust.
  • Provide regular reports to senior management and other stakeholders.
  • Responsible for the scheduling of installation work of releases, liaising with all concerned to ensure that installation priorities are met and disruption to the organization is minimized.

Working for Our Organization

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust is the proud provider of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that 'happy staff, makes for happy patients.' We have a recognized track record in staff engagement and living our values 'the WWL Way.'

WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit individuals who share our values and beliefs.

At WWL, We Value the Benefits a Rich and Diverse Workforce Brings to Our Community and Therefore Welcome Applications from All Sections of Society.

Detailed Job Description and Main Responsibilities

  • Responsible for the development of desktop hardware installation procedures.
  • Interact with other cross-functional sections of the IT department to ensure that all releases are completed in line with developed Operational Level Agreements (OLA).
  • Responds to instructions or follows agreed plans to install or remove items of hardware and/or software, typically those requiring greatest expertise in installation.
  • Installs or removes hardware and/or software, using supplied installation instructions and tools, following any agreed standards.
  • Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required.

Person Specification

Qualifications

  • Education to degree level or holds a professional qualification.
  • ITIL Foundation Certificate.
  • Prince 2 Foundation.

Desirable Criteria

  • Education to degree level professional qualification within IT.
  • ITIL Practitioner Certificate.
  • Prince prioritize workload.
  • Ability to multi-task.