IT Release Manager
3 weeks ago
Job Overview
The Release Manager is responsible for the design and development of processes, procedures, and ways of working that will assist infrastructure developers with their planning and building of hardware and software releases. This role involves interaction with the IT Infrastructure development, support, and project teams to understand current issues and to ensure consistent packaging of releases.
Key responsibilities include:
- Developing and championing new release management processes
- Ensuring the business and IT understand the benefits and change/release schedule
- Coordinating communication of all changes to stakeholders
The ideal candidate will have good knowledge of Tanium software deployment tool, software packaging, patching, and scripting.
Main Duties of the Job
- Playing a leading role in scheduling installation work, liaising with all concerned to ensure that installation priorities are met and disruption to the organisation is minimised
- Responsible for all delegated activities and decisions, making reference to the Service Delivery Manager only by exception
- Working with cross-sections of the IT Services department and relevant stakeholders to prepare and publish release schedules including timelines and milestones
Person Specification
Qualifications
Essential Criteria
- Educated to degree level or holds a professional qualification
- ITIL Foundation Certificate
- Prince 2 Foundation
Desirable Criteria
- Educated to degree level professional qualification within IT
- ITIL Practitioner Certificate
- Prince 2 Practitioner
Experience
Essential Criteria
- Has achieved proficiency in the role of release Management
- Proven Record within a IT environment of project/programme planning to agreed timescales
Desirable Criteria
- Three years project roll-out as part of a Service Delivery Function
- Role of Hardware / Software Installation
- Team Leadership
Skills
Essential Criteria
- Communication – Demonstrates effective communication, both orally and in writing
- Decision Making
- Flexibility
- Tanium, SCCM, Patching, Scripting and Packaging
- Attention to Detail
- Familiar with Operating Infrastructure
- Familiar with Networking and Communication
- Excellent understanding of ITIL and its processes
- Detailed knowledge of Desktop Software
- Project Leadership
- Familiar with Configuration Management
- Software License Management Systems processes and procedures
Desirable Criteria
- Familiar with Report Writing Techniques
Knowledge
Desirable Criteria
- Patch Management Processes
- Information Security Processes
- Microsoft Project
- Tanium Software Deployment Tools
- Hornbill Call Logging Management System
Other
Essential Criteria
- Ability to work to deadlines, under pressure
- Ability to prioritise workload
- Ability to multi-task
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