Customer Support Representative

2 weeks ago

Coventry, Coventry, United Kingdom MSX International Full time

Customer Support Role

We are seeking a skilled Customer Support Representative to join our team at MSX International. As a Helpdesk Agent, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be part of a team that is passionate about delivering exceptional customer experiences. As a Technical Support Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to their queries.

Key Responsibilities

  • Provide customer support via multiple channels, including chat and social media
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet and exceed customer satisfaction targets

What We Offer

As a valued member of our team, you will enjoy a competitive salary, paid business mileage, and a range of benefits, including annual leave, company pension, and cashback healthcare scheme. You will also have the opportunity to develop your skills and career with our global organization.

Working Pattern and Location

This role is based in Whitley, Coventry, and requires a 40-hour working week, with a 6-month fixed contract. You will be required to work Tuesday and Wednesday in the office and Monday, Thursday, and Friday from home.

About MSX International

MSX International is a leading provider of mobility solutions, with a global presence and a reputation for excellence. We are committed to empowering movers and makers to thrive in an ever-changing world, and we are seeking talented individuals like you to join our team.

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