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Customer Service Representative
2 months ago
We are a dynamic and rapidly expanding Internet Provider in the South West, revolutionising full fibre broadband deployment in rural areas. Our mission is to deliver lightning-fast broadband to thousands in the countryside, while designing, building, and managing our own cutting-edge FTTP network.
The RoleWe are seeking a highly skilled and customer-focused individual to join our friendly and driven team as a Customer Support Advisor. Reporting into our Head of Customer Operations, you will be responsible for setting customer expectations, managing everything post-sale until our customers are onboarded, and ensuring our Engineers and Garden Work Teams have a fully scheduled diary of works.
Key Responsibilities- Customer Coordination - Contact customers to plan and schedule groundworks and installations.
- Customer Support - Respond promptly to queries and requests from clients/customers.
- Engineer Scheduling - Organise and manage engineers' diaries to arrange and book installations and groundworks efficiently.
- Issue Resolution - Address and resolve any issues that arise during the installation process.
- Email Monitoring - Regularly monitor emails to ensure timely responses and actions.
- CRM Maintenance - Update and maintain accurate records in our CRM system (Salesforce).
- Excellent customer service skills.
- Ability to perform more than one task at a time.
- Problem-solving skills.
- Agile and flexible approach to work.
- 25 days on annual leave, plus bank holidays.
- The option to buy or sell an additional 5 days holiday.
- Private Medical Insurance.
- Life Assurance.
- Cycle to Work Scheme.
- Tech Scheme.
- Opportunities to progress your career.
- Free breakfast.
- Regular social events.
- Free onsite parking.
- 75% discount to Wessex Internet package.
£24,000 - £27,500 per annum, depending on experience.
Full Time/Permanent role, 40 hours per week, office based near Blandford Forum, Dorset.
