Spanish Account Management Supervisor
3 weeks ago
Exciting Career Opportunity
We are pleased to present a remarkable opportunity with our esteemed client, a leader in their industry, for the position of Spanish Account Management Supervisor.
Key Responsibilities:
- Oversee a team of Account Executives, ensuring they effectively manage a variety of customer inquiries within a service-oriented environment.
- Facilitate the delivery of exceptional service while serving as a senior escalation point for complex issues.
- Provide training and mentorship to enhance team performance and skill levels.
- Align customer support efforts with departmental performance indicators.
- Address all customer queries and complaints promptly and professionally.
Essential Qualifications:
- Proven experience in a leadership role within customer service or account management.
- Fluency in both Spanish and English, with strong verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Familiarity with Oracle systems is a plus, though not mandatory.
Employee Benefits:
- 27 days of annual leave plus 8 public holidays.
- 4% pension contributions.
- Annual bonus opportunities.
- Life insurance equivalent to 4 times the annual salary.
- Access to a flexible benefits platform.
- Independent financial advisory services.
- Enhanced Employee Assistance Program.
- Discounts with various retailers.
For further details, please reach out to our recruitment team.
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