Spanish Account Management Supervisor

3 weeks ago


Weybridge, Surrey, United Kingdom Focus Resourcing Full time

Exciting Career Opportunity

We are pleased to present a remarkable opportunity with our esteemed client, a leader in their industry, for the position of Spanish Account Management Supervisor.

Key Responsibilities:

  • Oversee a team of Account Executives, ensuring they effectively manage a variety of customer inquiries within a service-oriented environment.
  • Facilitate the delivery of exceptional service while serving as a senior escalation point for complex issues.
  • Provide training and mentorship to enhance team performance and skill levels.
  • Align customer support efforts with departmental performance indicators.
  • Address all customer queries and complaints promptly and professionally.

Essential Qualifications:

  • Proven experience in a leadership role within customer service or account management.
  • Fluency in both Spanish and English, with strong verbal and written communication skills.
  • Proficient in Microsoft Office applications.
  • Familiarity with Oracle systems is a plus, though not mandatory.

Employee Benefits:

  • 27 days of annual leave plus 8 public holidays.
  • 4% pension contributions.
  • Annual bonus opportunities.
  • Life insurance equivalent to 4 times the annual salary.
  • Access to a flexible benefits platform.
  • Independent financial advisory services.
  • Enhanced Employee Assistance Program.
  • Discounts with various retailers.

For further details, please reach out to our recruitment team.



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