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Bilingual Account Management Team Supervisor

2 months ago

Weybridge, Surrey, United Kingdom Focus Resourcing Full time

We are excited to present a remarkable opportunity to join our reputable organization as a Bilingual Account Management Team Supervisor.

In this pivotal role, you will oversee the growth and performance of your team while ensuring exceptional service delivery to our clientele.


Key Benefits:
• 27 days of annual leave plus 8 public holidays
• Pension scheme with 4.5% employer match
• Annual performance bonus
• Life insurance equivalent to 4 times annual salary
• Flexible benefits program
• Access to independent financial advisory services
• Enhanced Employee Assistance Program
• Discounts with various retailers

Responsibilities:
As the Bilingual Account Management Team Supervisor, your duties will include:
• Leading a team of Account Executives to manage a variety of customer inquiries in a service-oriented environment
• Ensuring the delivery of outstanding service while serving as a senior escalation point
• Training and mentoring team members to achieve high standards of performance
• Conducting regular one-on-one meetings with team members and implementing development plans
• Addressing customer needs in alignment with departmental performance indicators
• Being available to resolve all queries and complaints
• Additional responsibilities as required, with a comprehensive job description available upon request.

Qualifications:
The ideal candidate for the Bilingual Account Management Team Supervisor position will possess:
• Proven experience in a leadership role within customer service or account management
• Fluency in both Spanish and English, with strong verbal and written communication skills
• Experience in a fast-paced and demanding work environment
• Strong commercial awareness
• Ability to mentor and develop team members effectively
• Excellent communication skills, including the ability to present to groups
• Proficient in MS Office applications
• Familiarity with Oracle systems is a plus but not mandatory.