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Client Relations Team Supervisor
3 months ago
We are excited to present a remarkable chance to join our reputable partner located in Weybridge, Surrey as a Bilingual Client Relations Supervisor. In this role, you will oversee the growth and performance management of your team while ensuring exceptional service is delivered to clients.
Perks:
- 27 days of annual leave plus 8 public holidays
- Pension contributions at 4.5% matched
- Annual performance bonus
- Life insurance equivalent to 4 times annual salary
- Flexible benefits platform
- Access to independent financial advisory services
- Enhanced Employee Support program
- Discounts with various retailers
As the Bilingual Client Relations Supervisor, your responsibilities will include:
- Leading a team of Client Executives to manage a variety of client inquiries in a customer-focused environment
- Facilitating the delivery of outstanding service while serving as a senior escalation point
- Training and mentoring the team to achieve high standards of performance and competence
- Conducting regular one-on-one meetings with team members and ensuring development plans are established
- Addressing client needs in accordance with departmental performance indicators
- Being available to resolve all inquiries and concerns
- Additional responsibilities may apply, full job details can be provided upon request.
The ideal Bilingual Client Relations Supervisor will possess the following qualifications:
- Proven experience in a Team Leadership position within customer service or account management
- Fluency in both Spanish and English, with strong verbal and written communication skills
- Experience in a fast-paced and demanding work environment
- Commercial awareness
- Capability to mentor and guide your team to achieve excellence
- Outstanding communication skills with the ability to present effectively
- Proficient in MS Office applications
- Familiarity with Oracle systems is a plus but not mandatory