1st Line Technical Support Specialist

3 weeks ago

Stockport, Stockport, United Kingdom Grassroots Recruitment Limited Full time
1st Line Support Engineer Job Description

Job Title: 1st Line Support Engineer

Location: Stockport (office-based)

Salary: £26,000 - £28,000

We are seeking an experienced Technical Support / Helpdesk Executive to join our client's technical support team in Stockport. As a 1st Line Support Engineer, you will be responsible for triaging IT Support requests from internal members of staff and either providing a fix straight away or logging the details on their IT Support System and assigning it to the 2nd/3rd line team.

Key Responsibilities:
  1. Responding to all IT Support requests, via phone, face to face, email, and their support ticket system.
  2. Ensuring their IT Support ticketing system is kept up to date.
  3. Liaising with external IT Suppliers where necessary where the issue can't be resolved locally.

In terms of the tech stack, they use Google Workspace, Windows PCs, and a variety of internal systems (CRM, ERP, etc). Rather than a specific level of competence in individual technical areas, they are looking for someone with the ability to learn their systems quickly with a broad understanding of IT Support.

In return, the company offers a salary of £26,000 - £28,000 with additional company profit share bonus, competitive pension scheme, and excellent benefits package. You'll need to be based full-time in their Stockport office, with working hours of Monday-Friday 9:00 AM - 5:30 PM.

Grassroots Recruitment Limited is acting as a recruitment agency and a recruitment business in respect of this 1st Line Support Engineer vacancy. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion, or disability.

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