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Travel Sales Consultant
2 months ago
At Brooklyn Travel, our Retail arm is a dynamic department that encompasses a range of functions, including Travel Sales, Administrative Support, Product, and Customer Service. As an independent travel agent, we have the ability to sell a diverse array of holidays to any destination from our 11 stores across Scotland and Northern Ireland. We also offer an omnichannel approach for ease and flexibility of booking.
Our Vision
Our aim is to provide our customers with a seamless journey from initial inquiry to their welcome home call, as exceptional customer service is at the heart of what we do.
Role Information
An ambassador for Brooklyn Travel, the Travel Consultant role is exciting, varied, and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in traveling and creating experiences for your customers.
Duties and Responsibilities
• Have a good working knowledge of all major tour operator and airline products to be able to match the needs of your customers, and strive to continuously improve your knowledge of our products.
• Represent the Brooklyn Travel Retail team, offering exceptional travel advice and information face-to-face, and through our systems.
• Communicate professionally and confidently with customers, listening to their needs and finding the most appropriate travel solution for them.
• Book holidays using the correct process and systems, including flights, hotels, transfers, and excursions.
• Have the ability to tailor make holidays and cruises to fit customer requirements.
• Maximize sales and the customer experience by suggesting upgrades and additional products.
• Take payments for deposits, holidays, and other travel-related expenses in the correct and secure manner.
• Always look for innovative ways to generate new business.
• Take ownership and contribute to team goals and targets while striving to achieve maximum profit on individual sales.
Knowledge, Skills, and Experience
• Have a minimum of 1 year of experience in a travel sales environment.
• Have a good understanding of travel products, including Tour Operators and Airlines.
• High standard of verbal and written communication skills.
• Confident in talking to customers both face-to-face and through our systems.
• Ability to work in a challenging, fast-paced, sales environment.
• Ability to multi-task and prioritize.
• Strong customer service skills.
• Ability to work autonomously but also as part of a small team.
• Ability to be flexible and support other retail branches as required.
