Patient Care Coordinator

3 weeks ago

Blackpool, Blackpool, United Kingdom Arnold Medical Centre Full time

Resumen del trabajo

Debido a la expansión de nuestro equipo, tenemos una vacante para un puesto temporal de 6 meses (con posibilidad de extensión) para unirse a nuestro equipo de Coordinadores de Atención al Paciente, amigables, trabajadores y comprometidos.

Si eres una persona trabajadora y tienes un enfoque flexible hacia tu trabajo, nos gustaría saber de ti.

Principales responsabilidades del trabajo

Se requiere Coordinador de Atención al Paciente con horas semanales variables. Debe ser flexible y estar dispuesto a trabajar horas extras para cubrir las ausencias de colegas. Las responsabilidades incluyen:

Recibir y saludar a los pacientes tanto en la consulta como por teléfono. Los solicitantes deben tener excelentes habilidades de comunicación y servicio al cliente. Uso de software médico. Se desea experiencia en Emis Web, y las habilidades de Microsoft Office son esenciales. Habilidades de archivo y administración. Responsabilidad de abrir y asegurar las instalaciones al finalizar el turno. Trabajo en equipo y capacidad para trabajar de manera autónoma. El solicitante debe ser calmado, capaz de trabajar bajo presión y disfrutar de un trabajo complejo en un entorno muy ocupado.

Acerca de nosotros

Somos un equipo de profesionales de la salud que incluye médicos, enfermeras y técnicos de farmacia, apoyados por un equipo de recepción y administración comprometido, que realiza sus funciones con los más altos estándares mientras prioriza la atención al paciente y se apoya mutuamente.

La práctica también cuenta con una variedad de roles adicionales, como fisioterapeutas y trabajadores de salud mental, para ayudar a satisfacer las necesidades de nuestros pacientes.

Responsabilidades del trabajo

Administración

Tener un conocimiento profundo de todos los procedimientos de la práctica. Trabajar de acuerdo con los protocolos escritos. Realizar tareas de correo electrónico y fotocopiado según se solicite. Asistir en la administración de clínicas y QOF. Procesar el correo entrante y saliente. Archivar registros con precisión. Registrar todos los contactos con los pacientes de manera precisa.

Recepción

Recibir a los pacientes que consultan con los miembros del equipo de la práctica. Entregar recetas y notas de baja completadas a los pacientes, verificando nombres y direcciones. Mantener el stock de formularios y folletos para los pacientes. Recibir muestras de los pacientes para el equipo de enfermería. Mantener un área de recepción limpia y ordenada. Ser capaz de cubrir todas las posiciones de recepción según sea necesario.

Citas

Procesar solicitudes de citas para acceso el mismo día y futuras citas de pacientes por teléfono y en persona. Manejar solicitudes de visitas a domicilio. Comprender los diferentes tipos de citas y los roles de cada profesional. Manejar formularios de E-Consult. Dirigir a los pacientes al servicio correcto.

Computadora

Procesar cambios de dirección de pacientes en los registros médicos. Procesar solicitudes de recetas de acuerdo con las pautas de la práctica. Monitorear y gestionar el correo electrónico de la práctica. Escanear documentos en el sistema informático.

Teléfono

Tener conocimiento del sistema telefónico. Atender y realizar llamadas a pacientes y otros servicios.

Otras tareas

Asegurar la seguridad del edificio, con conocimiento de puertas, ventanas y alarmas. Preparar café o té para el equipo. Asistir en programas de vacunación. Cualquier otra tarea asignada por los gerentes. Completar la formación obligatoria.

Confidencialidad

En el curso de la atención, los pacientes nos confían información sensible relacionada con su salud. Tienen derecho a esperar que el personal respete su privacidad y actúe de manera apropiada. En el desempeño de las funciones descritas, el titular del puesto puede tener acceso a información confidencial relacionada con pacientes y personal. Esta información debe considerarse estrictamente confidencial.

Salud y Seguridad

El titular del puesto ayudará a promover y mantener la salud, seguridad y bienestar de sí mismo y de los demás, de acuerdo con las políticas de salud y seguridad de la práctica.

Igualdad y Diversidad

El titular del puesto apoyará la igualdad, diversidad y derechos de pacientes, cuidadores y colegas.

Desarrollo Personal/Profesional

El titular del puesto participará en cualquier programa de formación implementado por la práctica como parte de este empleo.

Calidad

El titular del puesto se esforzará por mantener la calidad dentro de la práctica y contribuirá a la efectividad del equipo.

Comunicación

El titular del puesto reconocerá la importancia de la comunicación efectiva dentro del equipo y se esforzará por comunicarse de manera efectiva con otros miembros del equipo y con los pacientes.

Contribución a la Implementación de Servicios

El titular del puesto aplicará políticas, estándares y directrices de la práctica.

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