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Customer Service Representative

2 months ago

Ocean Village, United Kingdom Moxy Southampton Full time

Crew Member (Bartender) - MOXY Southampton

This position is based on a casual contract, offering a unique blend of service and hospitality experience.

Gross Salary: £12.47 per hour, providing a competitive compensation package.

We are seeking a confident communicator who is comfortable in a fast-paced service-focused role, with a proactive approach to problem-solving and teamwork.

Main Responsibilities

  • Deliver exceptional guest experiences, creating a positive and welcoming atmosphere.
  • Interact with customers, taking orders and suggesting drinks in line with their preferences, showcasing a deep understanding of our menu offerings.
  • Restock and replenish bar inventory and supplies, ensuring seamless service delivery.
  • Maintain high cleaning standards, upholding the hotel's commitment to excellence.
  • Manage all bills and payments correctly, ensuring accuracy and attention to detail.
  • Serve a wide range of alcoholic and non-alcoholic beverages, showcasing expertise in mixology and customer preferences.
  • Be available to work when the team and customer needs dictate, demonstrating flexibility and adaptability.
  • Support other Crew Members and follow direction from Crew Leaders, fostering a collaborative and inclusive work environment.

We're Looking for Someone with Moxie

  • High energy and a fearless do-it-yourself attitude, driving innovation and creativity in the workplace.
  • Excellent communication skills, with the ability to engage with guests and colleagues alike.
  • Passion for Food & Beverage, with a deep understanding of our menu offerings and service standards.
  • Skilled multitasker who can balance hard work with great service and thinking ahead, ensuring seamless service delivery.
  • Clear communicator fluent in English (and other languages a plus), with the ability to communicate effectively with guests and colleagues.

Useful Experience

  • Previous experience within the service industry, with a strong understanding of service standards and customer expectations.
  • Knowledge of hotel systems such as Micros, with the ability to navigate and utilize technology effectively.
  • Knowledge of Food Safety & Licensing laws, ensuring compliance and adherence to regulatory requirements.
  • Personal experience of travel and the travel industry, with a deep understanding of customer needs and preferences.

BENEFITS FOR YOU

  • Health Cash Plan, providing financial support for medical expenses.
  • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
  • Discount on Food & Beverages at Marriott hotels worldwide, offering a range of dining options and experiences.
  • Enhanced Maternity/Paternity/Adoption pay, providing support for family-related expenses.
  • Pension scheme, offering a secure financial future.
  • Twenty eight holidays (annually increasing to max thirty three holidays) pro-rata, providing a healthy work-life balance.

*A personality assessment can be part of the recruitment process*


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