Event Coordination Specialist
3 weeks ago
Location :
Hybrid - Leicester
Salary :
Competitive, DOE + Benefits
Contract:
Full time, Permanent
Benefits:
Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.
As a proactive Administrator / Secretary / Executive Assistant, you will embark on an exciting career in B2B events. Your ability to prioritize tasks and manage multiple responsibilities will be crucial in ensuring the success of our conferences and events.
At Mercia, we empower accountancy and tax professionals to conduct business effectively. We are proud to be part of Wilmington plc's training and education division, where innovation, integrity, and teamwork thrive.
The Events Operations Executive plays a vital role in coordinating Mercia's events, supporting the Event Operations Manager in organizing and planning to ensure each event's success.
As our Events Administrator, your responsibilities will include:
- Leading our conferences and other events, ensuring timely updates to our Event Operations Manager.
- Collaborating with various departments to ensure seamless event execution.
- Planning events according to established guidelines, working with others as necessary.
- Monitoring event feedback in alignment with our KPIs and addressing any client service issues.
- Managing relationships with external venue finders.
- Supporting event logistics and special projects as required.
- Developing and maintaining long-term business relationships, acting as an advocate and liaison at all levels.
- Maintaining client data records in the relevant TMS databases.
- Processing event-related invoices in a timely manner.
- Coordinating with event speakers regarding schedules, materials, and technical details.
- Performing administrative tasks such as proofreading and updating marketing materials.
- Handling accommodation and travel arrangements.
- Overseeing on-site event operations to ensure smooth execution.
- Collating data to support event marketing activities.
- Preparing reports and visuals that demonstrate achievements against KPIs.
- Playing an active role in implementing the upcoming Training Management Systems.
- Managing diaries for Mercia's consulting and lecturing staff.
- Monitoring and resolving cases in Salesforce daily.
- Leading and managing the calling campaign for each conference to achieve a 70% retention rate.
- Line management responsibilities, as required.
To excel in this role, you should possess:
- Intermediate Excel skills with CRM experience.
- A problem-solving mindset and the ability to take ownership until resolution.
- Excellent written and verbal communication skills.
- Outstanding personal organization and time management skills.
- Experience working across multiple departments in a deadline-driven environment.
- An analytical and process-oriented mindset.
Preferred Qualifications:
Experience in a similar role and familiarity with Salesforce.
At Mercia, we value empowerment and opportunity. Our values foster inclusivity and collaboration, encouraging curiosity and ambition while championing innovation. Join us in our mission to support our clients' goals and achieve personal and professional success.
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