Event Coordinator and Property Manager

6 days ago


Leicester, Leicester, United Kingdom Marriott International Full time

Job Summary:

As an Event Coordinator and Property Manager at Marriott International, you will be responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events.

Key Responsibilities:

  • Event Operations: Leads pre-event and post-event meetings for assigned groups, identifies operational challenges, and works with property staff and customers to solve these challenges and/or develop alternative solutions.
  • Customer Experience: Oversees customer experiences from file turnover through the post-event phase until turnover back to sales, conducts pre- and post-event meetings to review/communicate group needs and feedback.
  • Revenue Management: Manages revenue and profitability associated with events, forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
  • Communication: Coordinates and communicates verbally and in writing with customers (internal and external) regarding event details, interacts with guests to obtain feedback on product quality and service levels.
  • Problem-Solving: Handles guest problems and complaints, makes presence known to customers at all times during the entire event process, follows up with customers post-event.

Requirements:

  • 2 years of experience in event management or a related professional area.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

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