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Client Relations Specialist

3 months ago

Morley, Leeds, United Kingdom Certain Advantage Full time

Client Relations Specialist

Certain Advantage is seeking a Client Relations Specialist to join our team.
This position offers a permanent contract with a hybrid working model.

About the Company
We are collaborating with a vibrant and rapidly growing consumer products organization that has significantly increased its workforce in recent years.

Is this your next career opportunity?
If you are eager to advance, this could be the perfect fit for you.

Position Overview
We are looking for an enthusiastic Client Relations Specialist who is ready to make a difference.

Your Responsibilities Include:
* Handling both incoming and outgoing communications to evaluate customer items.
* Addressing customer questions promptly and effectively.
* Collaborating with various teams to ensure a seamless customer journey.
* Working cohesively within a small group to achieve collective objectives.
* Demonstrating flexibility and a desire to acquire new competencies.
* Thriving in a dynamic environment by proactively resolving issues and utilizing initiative.
* Fostering a positive team culture and contributing to a supportive workplace.

Ideal Candidate Profile
We are in search of individuals who possess:
* Prior experience in a sales-oriented contact center.
* A track record of achieving both team and individual performance targets.
* Competence in using internal customer relationship management systems.
* Strong skills in managing objections to effectively alleviate customer concerns.
* A clear and polite telephone demeanor for delivering outstanding customer service.
* Excellent verbal communication abilities.
* The capability to work collaboratively within a team to reach shared goals.

What We Offer
* Flexible working arrangements
* Access to Medicash healthcare benefits
* Participation in our uncapped profit-sharing program
* Generous annual leave of 25 days.

Could this be your next career opportunity? We encourage you to explore this role further.


Working with Certain Advantage
We strive to connect the right talent with the right opportunities. If you are looking for a position where you can contribute and develop your career, we are here to assist you.
We partner with organizations across the UK to identify top talent in Finance, Marketing, IT, and Engineering sectors. If this position does not align with your goals, please visit our website to sign up for job alerts and career advice.