Customer Service Representative

2 weeks ago


Aylesford, Kent, United Kingdom NRS Healthcare Full time
About the Role

We are seeking a highly motivated and compassionate Customer Service Advisor to join our team at NRS Healthcare. As a key member of our Community Service Centre, you will play a pivotal role in providing exceptional customer service to our Service Users.

Key Responsibilities:

  • Provide support to Service Users through various channels, including phone, email, and in-person interactions.
  • Liaise with Community Equipment Technicians to ensure seamless service delivery.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Collaborate with Occupational Therapists to ensure effective equipment provision and recycling.

Requirements:

  • Strong computer skills and previous experience in customer service roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • Competitive salary and benefits package.
  • Full training and development opportunities.
  • Opportunity to work for a leading provider of Community Equipment Services.

About NRS Healthcare:

NRS Healthcare is the UK's leading provider of Community Equipment Services. We deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our mission is to improve people's quality of life and independence every day.



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