Apprenticeship Operations Team Lead

7 days ago

Devon, United Kingdom Thrive Approach Full time
About Thrive Approach

Thrive Approach is a leading provider of education services, dedicated to enhancing learning and life chances for all. Our mission is to deliver high-quality programs that meet the evolving needs of schools, students, and communities.

About the Role

We are seeking a dynamic and experienced Apprenticeship Operations Team Leader to join our innovative team. As a key member of our operations team, you will play a critical role in ensuring the seamless setup and operation of our apprenticeship programs.

Key Responsibilities
  • Operational Support:
    • Deliver government-funded training programs, meeting regulatory standards (Ofsted, ESFA, Department for Education).
    • Track and exceed KPIs, ensuring timely completion of apprenticeship elements.
    • Manage apprenticeship data on, tracking progress and maximizing completion rates.
  • Team Setup and Management:
    • Support the establishment and management of a new Apprenticeships Team.
    • Assist in recruiting, training, onboarding, and managing team members.
  • Quality and Compliance:
    • Ensure adherence to regulatory standards and continuous improvement initiatives.
    • Maintain up-to-date records and data for operational activities.
  • Collaboration:
    • Work with key departments (Marketing, Business Development, Operations, Finance).
    • Participate in meetings to share information and plan improvements.
  • Customer Satisfaction:
    • Improve Net Promoter Scores (NPS) from apprentice and school feedback.
    • Ensure a cohesive learner experience from application to completion.
About You

We are looking for a highly skilled and motivated individual with:

  • Strong analytical skills with high attention to detail.
  • Drive and enthusiasm.
  • Experience in data collection, management, and reporting.
  • Confidence in using online platforms for data analysis and reporting.
  • Excellent communication, teamwork, and organisational skills.
  • A high level of literacy and numeracy.
  • Excellent time management, with the ability to work independently.
  • A full, clean driving licence.
  • Experience in Apprenticeship operations and funding regulations (desirable).
  • A Bachelor's degree, or equivalent (desirable).
Our Benefits

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

  • Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
  • Hybrid working, based from either our Bloomsbury, London, or Newton Abbott, Devon offices.
  • Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
  • Excellent learning and development opportunities.

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