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Apprenticeship Operations Team Leader
2 months ago
About Us:
Supporting Education Group is an investor-backed provider of services to schools, school groups and government, with £300m turnover, 1,400 staff and 50 locations across the UK. Our mission is to enhance learning and life chances for all.
Our culture is positive, values and mission-driven, commercial and aspirational.
We deliver Professional Services (such as legal advice, finance, HR and compliance), Staffing (over a million days delivered in schools annually), the complete 'Golden thread' of Qualifications from Initial Teacher Training to Executive School Leadership, Tuition to tens of thousands of pupils in schools and alternative provision, and software systems for schools to manage their people, finances and data.
Thrive is our brand for delivering mental health and wellbeing training, software and services to schools, school groups, and through contracts with local and central government. Our Thrive products are based on rich expertise in this field and are receiving investment for growth and development. (www.thriveapproach.com)
About the Role:
Thrive is launching a new education apprenticeship programme and other government-funded training initiatives, such as Mental Health Lead. We're looking for a dynamic Apprenticeships Operations Team Leader to join our innovative team.
As the Apprenticeships Operations Team Leader, you'll work closely with the Head of Apprenticeship Delivery and the Quality, Compliance, and Impact Manager to ensure the seamless setup and operation of our apprenticeship programmes. This hands-on role involves onboarding new apprentices, managing data, ensuring compliance with regulatory requirements, and striving for high levels of customer satisfaction and operational excellence.
Key Responsibilities:
Operational Support:
Deliver government-funded training programmes, meeting regulatory standards (Ofsted, ESFA, Department for Education).
Track and exceed KPIs, ensuring timely completion of apprenticeship elements.
- Manage apprenticeship data on Bud.com, tracking progress and maximizing completion rates.
Team Setup and Management:
Support the establishment and management of a new Apprenticeships Team.
- Assist in recruiting, training, onboarding, and managing team members.
Quality and Compliance:
Ensure adherence to regulatory standards and continuous improvement initiatives.
- Maintain up-to-date records and data for operational activities.
Collaboration:
Work with key departments (Marketing, Business Development, Operations, Finance).
Participate in meetings to share information and plan improvements.
Customer Satisfaction:
Improve Net Promoter Scores (NPS) from apprentice and school feedback.
- Ensure a cohesive learner experience from application to completion.
Please note that this role involves hybrid working, based from either our Bloomsbury, London, or Newton Abbott, Devon offices.
About You:
You will have:
- Analytical skills with high attention to detail.
Drive and enthusiasm.
Experience in data collection, management, and reporting.
Confidence in using online platforms for data analysis and reporting.
Excellent communication, teamwork, and organisational skills.
A high level of literacy and numeracy.
Excellent time management, with the ability to work independently.
A full, clean driving licence.
Experience in Apprenticeship operations and funding regulations (desirable).
A Bachelor's degree, or equivalent (desirable).
Please note that this role will require BPSS clearance.
Our Benefits:
As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.
We offer:
Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5)
Hybrid working, based from either our Bloomsbury, London, or Newton Abbott, Devon offices.
Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.
We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
From day 1, free life insurance covering up to x4 your salary.
We'll both add money into your pension pot after 3 months.
Get 25% off online learning resources for year 1 to GCSE with EdPlace.
Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
Excellent learning and development opportunities.
