Clubhouse Operations Manager

1 week ago

ChesterleStreet, Durham, United Kingdom Fitness First Full time
About Us

At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.

Job Summary

In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.

Key Responsibilities
  • Utilise key data to personalise the member experience.
  • Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards.
  • Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions.
Member Retention
  • Manage and optimise all attrition tools, coaching, and delivering throughout the wider team.
  • Ensure professional management of member feedback.
Team Training and Development
  • Provide comprehensive training to the team to deliver exceptional service.
  • Ensure team adherence to company policies and procedures.
Retail Management
  • Manage and position retail and stock in line with the business 'Stock Planogram' sheet.
Duty Management
  • Ensure a great welcome to every member at every opportunity.
  • Maintain high standards of cleanliness and hygiene in the club.
  • Ensure all staff are clear on their responsibilities and tasks per shift.
  • Deliver duty management with 100% consistency, including opening/closing duties and compliance.
What's in it for you
  • Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
  • Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
  • Health and Wellness: Complimentary gym membership for you and discount for family member.
  • Professional Development: Opportunities for ongoing professional development and career advancement.

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