Operational Excellence Manager

2 weeks ago

Worthing, West Sussex, United Kingdom Southern Water Full time

Job Summary

Southern Water is seeking a highly skilled Operational Excellence Manager to lead a team of professionals in driving operational excellence across our water network and operations.

Key Responsibilities:

  • Team Leadership: Manage a team of planners and schedulers, ensuring they receive regular appraisals, performance management, and tailored training.
  • Capacity Planning: Oversee forecasting, capacity planning, and provide support in cross-functional discussions to optimize resource allocation.
  • Performance Analysis: Analyze performance against service standards, conducting root cause analysis to improve team efficiency and identify areas for improvement.
  • Resource Coordination: Ensure smooth material and equipment movement across Southern Water, optimizing resource allocation to meet operational needs.
  • Incident Response: Play a critical role in Southern Water's operational incident response rota, providing support to resolve incidents quickly and efficiently.
  • Reporting and KPIs: Present regular reports highlighting service delivery standards and improvement areas, ensuring stakeholders are informed of progress.

Requirements:

  • Geographical Knowledge: Excellent knowledge of Southern and South East UK (Hampshire, Sussex, Kent)
  • Problem-Solving Skills: Strong problem-solving skills and a customer-centric mindset
  • Stakeholder Management: Excellent stakeholder and people management abilities
  • Interpersonal Skills: Exceptional interpersonal skills

Qualifications and Experience:

  • Technical: Programme management, leadership of large teams, change management, and continuous improvement
  • Risk and Compliance: Familiarity with Southern Water compliance standards
  • Essential Qualifications: Experience in back-office operations management and operational performance improvement
  • Desirable Qualifications: PRINCE2 certification or equivalent

Benefits:

  • Company and Performance-Related Bonus: Eligible for company and performance-related bonus
  • Pension: Generous pension up to 11% company contribution
  • Annual Leave: 25 days annual leave
  • Life Assurance: Life assurance equal to 4x salary
  • Salary Sacrifice Electric Car Scheme: Eligible for salary sacrifice electric car scheme after 6 months service
  • Health Cash Plan: Health cash plan
  • Full-Funded Eye Tests: Full-funded eye tests
  • Volunteering Days: Two paid volunteering days a year
  • Occupational Health Service: Occupational health service
  • Discounts: Discounts with over 800 popular retailers
  • Digital GP Service: Digital GP service
  • Study Support: Study support may be available for job-related qualifications
  • Maternity Leave and Flexible Return to Work Options: Competitive maternity leave and flexible return to work options
  • Cycle to Work Scheme: Cycle to work scheme
  • Private Medical Insurance: Private medical insurance (Senior Grades only)

  • Operational Excellence Manager

    7 days ago

    Worthing, West Sussex, United Kingdom Southern Water Full time

    Job Title: Planning and Scheduling Manager – LogisticsLocation: Durrington – HybridHours: Monday to FridaySalary: £50,000Southern Water is seeking a skilled Planning & Scheduling Manager to lead a team of professionals in driving operational excellence across our water network and operations.Key Responsibilities:Team Leadership: Manage a team of...

  • Operational Excellence Manager

    7 days ago

    Worthing, West Sussex, United Kingdom Southern Water Full time

    Job Title: Planning and Scheduling Manager – LogisticsLocation: Durrington – HybridHours: Monday to FridaySalary: £50,000Southern Water is seeking a skilled Planning & Scheduling Manager to lead a team of professionals in driving operational excellence across our water network and operations.Key Responsibilities:Team Leadership: Manage a team of...

  • Hospitality Operations Manager

    1 month ago

    Worthing, West Sussex, United Kingdom MN 2021LTD TA THE BURLINGTON HOTEL Full time

    Join Our Team as a Hospitality Operations ManagerWe are excited to announce an opening for a Hospitality Operations Manager at MN 2021LTD T/A THE BURLINGTON HOTEL. The successful candidate will have prior experience in a similar role within the hotel or hospitality sector.About the RoleThis position offers a unique opportunity to work in a vibrant hotel...

  • Assistant Store Manager

    3 weeks ago

    Worthing, West Sussex, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team in Worthing. As a key member of our store leadership team, you will play a vital role in driving sales growth, delivering exceptional customer service, and maintaining a high standard of visual merchandising.Key ResponsibilitiesLead by example and...

  • Assistant Store Manager

    2 weeks ago

    Worthing, West Sussex, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Store Manager to join our team in Worthing. As a key member of our store leadership team, you will play a vital role in driving sales growth, delivering exceptional customer service, and maintaining a high standard of visual merchandising.Key ResponsibilitiesLead by example and...

  • Lead Customer Operations Manager

    3 days ago

    Worthing, West Sussex, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and...

  • Lead Customer Operations Manager

    3 days ago

    Worthing, West Sussex, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and...

  • Lead Customer Operations Manager

    1 day ago

    Worthing, West Sussex, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and develop...

  • Lead Customer Operations Manager

    24 hours ago

    Worthing, West Sussex, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and develop...

  • Vineyard Operations Manager

    5 hours ago

    Worthing, West Sussex, United Kingdom Titch Hill Wines Full time

    About Titch Hill WinesTitch Hill Wines is a family-run, sustainable vineyard in West Sussex, UK, producing high-quality, low-intervention wines using organic and biodynamic principles. Our vineyard spans 20 acres, with a focus on ecological diversity and sustainable farming practices.The RoleWe are seeking an experienced Vineyard Manager to oversee all...

  • Vineyard Operations Manager

    2 hours ago

    Worthing, West Sussex, United Kingdom Titch Hill Wines Full time

    About Titch Hill WinesTitch Hill Wines is a family-run, sustainable vineyard in West Sussex, UK, producing high-quality, low-intervention wines using organic and biodynamic principles. Our vineyard spans 20 acres, with a focus on ecological diversity and sustainable farming practices.The RoleWe are seeking an experienced Vineyard Manager to oversee all...

  • Lead Customer Operations Manager

    2 weeks ago

    Worthing, West Sussex, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced and skilled Customer Operations Lead to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver results across a balanced scorecard.Key ResponsibilitiesLead and develop a team of Customer...

  • Lead Customer Operations Manager

    2 weeks ago

    Worthing, West Sussex, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced and skilled Customer Operations Lead to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver results across a balanced scorecard.Key ResponsibilitiesLead and develop a team of Customer...

  • Technical Operations Manager

    2 weeks ago

    Worthing, West Sussex, United Kingdom Equiniti Full time

    Job SummaryThis is a fixed-term contract opportunity to cover a period of maternity leave and will be responsible for leading the day-to-day operation of the Reconciliation Technical Team.Key ResponsibilitiesProject and Deliverable Support: Ensure the deployment of controlled and compliant processes which adopt best practice.Resource Coordination:...

  • Technical Operations Manager

    2 weeks ago

    Worthing, West Sussex, United Kingdom Equiniti Full time

    Job SummaryThis is a fixed-term contract opportunity to cover a period of maternity leave and will be responsible for leading the day-to-day operation of the Reconciliation Technical Team.Key ResponsibilitiesProject and Deliverable Support: Ensure the deployment of controlled and compliant processes which adopt best practice.Resource Coordination:...

  • Store Operations Manager

    3 weeks ago

    Worthing, West Sussex, United Kingdom RSPCA Sussex North and Brighton Branch Full time

    We are seeking a highly motivated and sales-driven Retail Manager to lead our charity shop in Sussex North and Brighton Branch. As a key member of our team, you will be responsible for maximizing income, managing stock, merchandising, and motivating our volunteers to help us champion our brand on the high street.The ideal candidate will have a proven track...

  • Tour Operations Manager

    5 days ago

    Worthing, West Sussex, United Kingdom Reed Full time

    Tours Manager Job DescriptionReed Brighton is partnering with a BTA Travel Agency and a Coach Tour Operator in West Sussex to find a Tours Manager to join their dynamic team.Key Responsibilities:Oversee and manage the tours department, ensuring efficient operations, including preparing drivers' packs, customer itineraries, processing supplier payments, and...

  • Tour Operations Manager

    5 days ago

    Worthing, West Sussex, United Kingdom Reed Full time

    Tours Manager Job DescriptionReed Brighton is partnering with a BTA Travel Agency and a Coach Tour Operator in West Sussex to find a Tours Manager to join their dynamic team.Key Responsibilities:Oversee and manage the tours department, ensuring efficient operations, including preparing drivers' packs, customer itineraries, processing supplier payments, and...

  • Assistant Operations Manager

    4 weeks ago

    Worthing, West Sussex, United Kingdom Stonegate Group Full time

    About Us At Stonegate Group, we're proud to be the leading operator of pubs, bars, and late-night venues across the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld. The Role We are seeking an experienced and passionate individual to join our team as a Deputy Manager at our vibrant Slug & Lettuce...

  • Lead Customer Operations Manager

    2 days ago

    Worthing, West Sussex, United Kingdom Royal Mail Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and develop...