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Lead Customer Operations Manager
2 months ago
We are seeking an experienced and skilled Customer Operations Lead to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver results across a balanced scorecard.
Key Responsibilities- Lead and develop a team of Customer Operations Managers to achieve business objectives
- Deploy transformational changes to improve customer experience and operational efficiency
- Be the point of contact for external stakeholders and ensure all Customer Operations Managers complete tasks to time and quality
- Produce the weekly resourcing plan and ensure all Customer Operations Managers deliver towards this
- Ensure the smooth running of all deliveries and lead a team of front-line colleagues to work efficiently and provide excellent service at the doorstep
- Partner with Trade Union to drive performance improvement and deliver every item accurately and on time
We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and excellent parental leave policy. You will also have access to a range of benefits, including free health and wellbeing support, Cycle2work scheme, and corporate discounts.
About YouWe are looking for a customer-focused, team player with excellent leadership and communication skills. You will have a proven track record of delivering results in a fast-paced environment and be able to inspire and motivate a team to achieve business objectives. You will also have a strong understanding of customer experience and operational efficiency.
What We OfferWe are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are committed to inclusion and passionate about our people representing the communities we serve. We value trust and our people, and we want to give you the opportunity to shine in your interview.
