Store Operations Manager

3 weeks ago


Worthing, West Sussex, United Kingdom Pret (Iceking) Full time

Job Overview:

We are seeking an experienced and skilled General Manager to lead our Pret (Iceking) hub stores. As a key member of our retail operations team, you will be responsible for managing the day-to-day operations of our stores, ensuring excellent customer service, and driving sales growth.

Key Responsibilities:

  • Develop and maintain a positive and inclusive store culture, aligned with Pret's values and Iceking's principles.
  • Lead and manage a team of Assistant Managers, FOH team members, and BOH team members to achieve sales targets and improve operational efficiency.
  • Recruit, train, and develop team members to ensure they have the skills and knowledge required to deliver excellent customer service and drive sales growth.
  • Implement and enforce brand standards and company operating procedures to ensure consistency across our stores.
  • Manage labour scheduling to budget, ensuring efficient use of resources and accurate preparation and delivery of products to our spoke stores.
  • Review performance of Hub Kitchen Assistant Managers and Spoke Assistant Managers, and implement development and improvement plans as needed.
  • Manage inter-store transfers of staff and stock, customer satisfaction, audits, labour cost analysis, and food cost analysis.
  • Maximise sales and profit growth, while ensuring accurate ordering and maintaining a strong sales growth in line with COGS and waste budgets.
  • Ensure all drivers are onboarded in line with company procedure and that the fleet is maintained to company standards.
  • Lead the team to succeed in any and all audits and mystery shopper visits, and ensure production principles are followed.
  • Perform other duties as reasonably requested by the Iceking Senior Leadership Team or your line manager.

Requirements:

  • Driving is considered a key requirement for this role; you must be a car driver with a full UK driving licence.
  • Strong leadership and management skills, with experience in a retail or hospitality environment.
  • Ability to develop and maintain a positive and inclusive store culture, aligned with Pret's values and Iceking's principles.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to manage labour scheduling and labour cost analysis.
  • Ability to work effectively in a fast-paced environment, with a strong focus on customer satisfaction and sales growth.

Benefits:

  • Mystery Shopper Bonus (terms and conditions apply)
  • Free meals/drinks while on shift
  • Fantastic career opportunities
  • Mental health support with our partner Carefirst
  • Health cash plan with Medicash


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