Store Operations Manager
3 weeks ago
Job Overview:
We are seeking an experienced and skilled General Manager to lead our Pret (Iceking) hub stores. As a key member of our retail operations team, you will be responsible for managing the day-to-day operations of our stores, ensuring excellent customer service, and driving sales growth.
Key Responsibilities:
- Develop and maintain a positive and inclusive store culture, aligned with Pret's values and Iceking's principles.
- Lead and manage a team of Assistant Managers, FOH team members, and BOH team members to achieve sales targets and improve operational efficiency.
- Recruit, train, and develop team members to ensure they have the skills and knowledge required to deliver excellent customer service and drive sales growth.
- Implement and enforce brand standards and company operating procedures to ensure consistency across our stores.
- Manage labour scheduling to budget, ensuring efficient use of resources and accurate preparation and delivery of products to our spoke stores.
- Review performance of Hub Kitchen Assistant Managers and Spoke Assistant Managers, and implement development and improvement plans as needed.
- Manage inter-store transfers of staff and stock, customer satisfaction, audits, labour cost analysis, and food cost analysis.
- Maximise sales and profit growth, while ensuring accurate ordering and maintaining a strong sales growth in line with COGS and waste budgets.
- Ensure all drivers are onboarded in line with company procedure and that the fleet is maintained to company standards.
- Lead the team to succeed in any and all audits and mystery shopper visits, and ensure production principles are followed.
- Perform other duties as reasonably requested by the Iceking Senior Leadership Team or your line manager.
Requirements:
- Driving is considered a key requirement for this role; you must be a car driver with a full UK driving licence.
- Strong leadership and management skills, with experience in a retail or hospitality environment.
- Ability to develop and maintain a positive and inclusive store culture, aligned with Pret's values and Iceking's principles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
- Strong analytical and problem-solving skills, with the ability to manage labour scheduling and labour cost analysis.
- Ability to work effectively in a fast-paced environment, with a strong focus on customer satisfaction and sales growth.
Benefits:
- Mystery Shopper Bonus (terms and conditions apply)
- Free meals/drinks while on shift
- Fantastic career opportunities
- Mental health support with our partner Carefirst
- Health cash plan with Medicash
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