Aesthetic Field Service Technician

3 days ago

Braintree, Essex, United Kingdom Resourcing Group Full time
Job Opportunity

We are seeking a skilled Field Service Engineer to join our team at Resourcing Group. As a Field Service Engineer, you will be responsible for ensuring the smooth operation and maintenance of slot machines and IT hardware at our leisure destination sites.

Key Responsibilities:

  • Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of IT hardware and slot machines.
  • Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Build strong relationships with club managers, delivering reliable service, demonstrating professionalism, and fostering trust.

Requirements:

  • Electrical biased engineering experience gained within a similar role, preferably within the gaming, casino or betting industries.
  • In-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
  • Proficient in troubleshooting electrical and software-related issues.
  • A valid driver's license (maximum three points).

This is an excellent opportunity to join a company with an enviable reputation within their field. The role comes with a bonus of up to 10% and £2600 on-call allowance. Future career opportunities will be available for successful field service engineers in line with the company's growth plans.

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