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EUC 3rd Line Support Specialist

2 months ago

Ashford, Kent, United Kingdom Brakes Food Shop Full time
About the Role

We are seeking an experienced EUC 3rd Line Support Specialist to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure team, you will provide technical support for end-users throughout Sysco GB, ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide onsite and remote 3rd line technical support for end-users, resolving complex technical issues and escalating as necessary.
  • Manage and close incidents and service requests via our helpdesk ticketing system, owning through to resolution.
  • Conduct root cause analysis, document known errors, and investigate and resolve technical issues.
  • Produce high-quality documentation for use by 2nd line and 1st line engineers and end-users.
  • Ensure changes are made in accordance with change management guidelines and policies.
  • Support projects as required to deploy new technologies.
Requirements

To be successful in this role, you will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of Microsoft products including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.

You will also have experience administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN).

Excellent interpersonal skills and a customer service-focused approach are essential, as is a keen attention to detail to maintain accurate inventory data and documentation.

What We Offer

We offer a competitive salary and benefits package, including a generous holiday allowance, discounts on food and products, and opportunities for career growth and development.

At Brakes, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued.