EUC Technical Support Specialist

4 weeks ago

Ashford, Kent, United Kingdom Brakes Full time
Job Title: EUC 3rd Line Engineer

Brakes, a leading foodservice company, is seeking an experienced EUC 3rd Line Engineer to join its Technology team on a full-time, permanent basis. Reporting to the Infrastructure and Field Support Manager, this role will provide both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB.

Key Responsibilities:
  • Deliver the deployment of new technologies and application upgrades throughout the estate while promoting excellent customer service.
  • Provide subject matter expertise for EUC technologies, including MDM, Windows 11, and Apple devices.
  • Manage and close incidents and service requests via the helpdesk ticketing system, owning through to resolution.
  • Own problem management actions, root cause analysis, known error documentation, and associated investigations and resolution.
  • Produce high-quality documentation for use by 2nd line and 1st line engineers and end users.
  • Ensure that changes are made in accordance with change management guidelines and policies.
  • Provide support to projects as required to support the deployment of new technologies.
About You:

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of Microsoft products including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. Experience in administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN) are essential. You must possess excellent interpersonal skills, be customer service-focused, and have a keen attention to detail, which is essential in maintaining accurate inventory data and documentation. Experience in supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory/Azure AD understanding and administration experience, is necessary. It is highly advantageous for the successful candidate to have an ITIL V3/V4 foundation certificate and experience in service delivery frameworks.

What We Offer:
  • A competitive salary
  • Pension scheme
  • Generous holiday allowance of 25 days, with the option to purchase additional holidays + bank holidays.
  • Huge discounts on various food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

  • EUC Technical Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job DescriptionEUC Technical Support SpecialistBrakes, a leading foodservice supplier, is seeking an EUC Technical Support Specialist to join their Technology team on a full-time, permanent basis. Reporting to the Infrastructure and Field Support Manager, this role involves providing onsite and remote 3rd line technical support for end-user technology...

  • EUC 3rd Line Engineer

    2 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job DescriptionEUC 3rd Line Engineer - Technical Support SpecialistWe are seeking an experienced EUC 3rd Line Engineer - Technical Support Specialist to join our Technology team on a full-time, permanent basis. As a key member of our Infrastructure and Field Support Manager's team, you will provide onsite and remote 3rd line technical support for end-user...

  • EUC Technical Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleWe are seeking an experienced EUC 3rd Line Engineer to join our Technology team at Brake Bros Limited. As a key member of our infrastructure support team, you will be responsible for providing technical support to our end-users, deploying new technologies, and ensuring excellent customer service.Key ResponsibilitiesProvide 3rd line technical...

  • EUC Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job Title: EUC Support SpecialistWe are seeking a highly skilled EUC Support Specialist to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users throughout Sysco GB.Key Responsibilities:Provide onsite and remote technical support to...

  • EUC Technical Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job DescriptionBrakes, a Sysco company, is seeking an EUC Technical Specialist to join the Technology team on a full-time, permanent basis. The successful candidate will provide 3rd line technical support of end-user technology throughout Sysco GB, delivering the deployment of new technologies and application upgrades while promoting excellent customer...

  • EUC Technical Support Specialist

    2 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    About the RoleWe are seeking an EUC Support Engineer to join our Technology team on a full-time, permanent basis. The successful candidate will provide both onsite and remote 2nd-line technical support for end-users, promoting excellent customer service and dealing with colleagues in a professional, friendly, and helpful manner.Key Responsibilities:Provide...

  • EUC Support Specialist

    1 month ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job Title: EUC 3rd Line EngineerWe are seeking a highly skilled EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure and field support team, you will provide both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB.Key Responsibilities:Deliver the...

  • EUC Support Specialist

    1 month ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job Title: EUC 3rd Line EngineerWe are seeking a highly skilled EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure and field support team, you will provide both onsite and remote 3rd line technical support of end-user technology throughout Sysco GB.Key Responsibilities:Deliver the...

  • EUC 3rd Line Technical Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleWe are seeking an experienced EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure and field support team, you will provide technical support to end-users, deploy new technologies, and ensure excellent customer service.Key ResponsibilitiesProvide 3rd line technical support for...

  • EUC 3rd Line Technical Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    About the RoleWe are recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager at Brakes, a Sysco company.The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical...

  • EUC Technical Support Specialist

    2 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleWe are seeking an EUC Support Engineer to join our Technology team on a full-time, permanent basis.Key ResponsibilitiesProvide 2nd line technical support for end-users, both onsite and remotely.Prioritize workload to ensure service levels are maintained.Manage and close incidents and service requests via our helpdesk ticketing...

  • EUC Technical Support Specialist

    3 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job OverviewWe are seeking an experienced EUC 3rd Line Engineer to join our Technology team at Brakes. As a key member of our infrastructure team, you will be responsible for providing technical support to end-users, deploying new technologies, and ensuring excellent customer service.Key ResponsibilitiesProvide onsite and remote 3rd line technical support...

  • EUC 3rd Line Technical Support Specialist

    1 week ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job DescriptionAbout the RoleBrakes, a Sysco company, is currently seeking an EUC 3rd Line Engineer to join the Technology team on a full-time, permanent basis, reporting to the Infrastructure and Field Support Manager.This role involves providing both onsite and remote 3rd line technical support for end-user technology throughout Sysco GB. The successful...

  • EUC 3rd Line Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job Title: EUC 3rd Line EngineerEUC 3rd Line EngineerBrakes, a leading foodservice supplier, is seeking an EUC 3rd Line Engineer to join their Technology team on a full-time, permanent basis. The successful candidate will report to the Infrastructure and Field Support Manager and be responsible for providing 3rd line technical support to end-users throughout...

  • EUC Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleWe are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As the successful candidate, you will be responsible for providing both onsite and remote 2nd line technical support of end-user technology throughout Sysco GB.Key ResponsibilitiesProvide technical support for end-users, ensuring...

  • EUC Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleWe are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As the successful candidate, you will be responsible for providing both onsite and remote 2nd line technical support of end-user technology throughout Sysco GB.Key ResponsibilitiesProvide technical support for end-users, ensuring...

  • EUC 3rd Line Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job OverviewWe are seeking an experienced EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure team, you will be responsible for providing technical support and expertise to end-users across Sysco GB.Key ResponsibilitiesProvide 3rd line technical support for end-user technology, including...

  • EUC 3rd Line Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    Job OverviewWe are seeking an experienced EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure team, you will be responsible for providing technical support and expertise to end-users across Sysco GB.Key ResponsibilitiesProvide 3rd line technical support for end-user technology, including...

  • EUC Support Engineer

    4 weeks ago

    Ashford, Kent, United Kingdom Brakes Full time

    About the RoleWe are seeking a highly skilled EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our team, you will be responsible for providing 2nd line technical support to end-users across Sysco GB, promoting excellent customer service and working collaboratively with colleagues.Key ResponsibilitiesProvide...

  • EUC Support Specialist

    4 weeks ago

    Ashford, Kent, United Kingdom Brake Bros Limited Full time

    About the RoleThe EUC Support Engineer will be responsible for providing 2nd line technical support to end-users throughout Sysco GB. This will involve managing and closing incidents and service requests via the helpdesk ticketing system, owning through to resolution. The successful candidate will have a good working knowledge of maintaining IT security,...