EUC Technical Specialist

4 weeks ago

Ashford, Kent, United Kingdom Brakes Full time
Job Description

Brakes, a Sysco company, is seeking an EUC Technical Specialist to join the Technology team on a full-time, permanent basis. The successful candidate will provide 3rd line technical support of end-user technology throughout Sysco GB, delivering the deployment of new technologies and application upgrades while promoting excellent customer service.

We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices, and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport.

  • Subject matter expert for EUC technologies, including MDM, Windows 11, and Apple devices.
  • Provide both onsite and remote 3rd line support for end-users.
  • Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
  • Owner of problem management actions, root cause analysis, known error documentation, and associated investigations and resolution.
  • Producing high-quality documentation for use by 2nd line and 1st line engineers and end users.
  • Ensure that changes are made in accordance with change management guidelines and policies.
  • Providing support to projects as required to support the deployment of new technologies.

About You:

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, as well as technical knowledge of Microsoft products including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. Experience in administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN) are essential. You must possess excellent interpersonal skills, be customer service-focused, and have a keen attention to detail, which is essential in maintaining accurate inventory data and documentation. Experience in supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory/Azure AD understanding and administration experience, is necessary. It is highly advantageous for the successful candidate to have an ITIL V3/V4 foundation certificate and experience in service delivery frameworks.

What We Offer:

  • A competitive salary
  • Pension scheme
  • Generous holiday allowance of 25 days, with the option to purchase additional holidays + bank holidays.
  • Huge discounts on various food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

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