EUC 3rd Line Support Specialist

4 weeks ago


Ashford, Kent, United Kingdom Brake Bros Limited Full time
About the Role

We are seeking an experienced EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure team, you will be responsible for providing technical support to end-users, deploying new technologies, and ensuring excellent customer service.

Key Responsibilities
  • Provide 3rd line technical support for end-users, including troubleshooting and resolving complex technical issues.
  • Deploy new technologies and application upgrades throughout the estate, ensuring seamless integration and minimal disruption.
  • Manage and close incidents and service requests via our helpdesk ticketing system, owning through to resolution.
  • Conduct root cause analysis, document known errors, and implement corrective actions to prevent future occurrences.
  • Produce high-quality documentation for use by 2nd line and 1st line engineers and end-users.
  • Ensure changes are made in accordance with change management guidelines and policies.
  • Support projects as required to deploy new technologies and improve our infrastructure.
About You

We are looking for an experienced IT professional with a good working knowledge of maintaining IT security, infrastructure, and service standards. You will have a technical knowledge of Microsoft products, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. Experience with MDM platforms, networking, and Apple devices is essential. Excellent interpersonal skills and a customer-focused approach are also required.

What We Offer
  • A competitive salary and pension scheme.
  • A generous holiday allowance of 25 days, with the option to purchase additional holidays and bank holidays.
  • Huge discounts on food and award-winning products through our staff shop.
  • Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo.
  • Recognition awards and incentives.
  • Real career opportunities within Sysco, the world's leading foodservice business.

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