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Senior Technical Support Specialist

2 months ago


Leeds, Leeds, United Kingdom Searchability Full time
About the Role

We are seeking a highly skilled Senior Service Engineer to join our team. As a Senior Service Engineer, you will be responsible for providing technical support and guidance to junior staff, ensuring timely resolutions for our clients.

Key Responsibilities
  • Support junior staff with escalated technical issues
  • Work within defined Service Level Agreements (SLAs) to ensure client satisfaction
  • Develop a deep understanding of customer needs and translate technical jargon into actionable results
Requirements
  • Previous experience working in a Managed Service Provider (MSP) environment
  • Strong understanding of the Windows Technology Stack
  • Experience troubleshooting and resolving technical issues to a high level
  • Backup and Recovery expertise
What We Offer
  • Private Healthcare Cover
  • Life Insurance
  • Development opportunities
  • Electric Vehicle Scheme
  • And more
About Our Company

We are a distinguished and rapidly growing Managed Service Provider, recognized for our commitment to delivering exceptional solutions to our clients. We value our customers and strive to provide the best possible support.