Housing Manager

1 week ago

Taunton, Somerset, United Kingdom Nations Recruitment Ltd Full time

Job Summary:

Nations Recruitment Ltd is seeking a highly skilled and experienced Housing Manager to join our team. As a key member of our organization, you will be responsible for overseeing the administration and management of social housing properties, ensuring that housing policies and procedures are adhered to.

Key Responsibilities:

  • Manage a diverse range of responsibilities, including dealing with vulnerable people on a regular basis.
  • Ensure that housing policies and procedures are adhered to, with a strong emphasis on housing management.
  • Provide comprehensive support to customers to ensure that they sustain their tenancies.
  • Deal with confidential and sensitive matters, using strong interpersonal skills and knowledge of housing laws and regulations.
  • Experience of working in an administrative role, recording and maintaining accurate statistical information.
  • Ability to prioritize, manage own workload, and meet deadlines, as well as work as part of a team and use own initiative.

Requirements:

  • At least 2 years housing management experience in a similar setting with a registered provider.
  • Good understanding of the social housing sector, with a strong emphasis on housing management.
  • Knowledge of working within Housing management, tenancy, and estates.
  • Ability to deal with confidential and sensitive matters, with a wide range and spectrum of people in varying circumstances.
  • Experience of dealing with the general public and in particular vulnerable customers.
  • Experience of delivery of frontline customer services.
  • Experience of recording and maintaining accurate statistical information.

Desirable Skills:

  • Numerate.
  • Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
  • An awareness of the Data Protection Act.
  • An awareness of Health and safety in a social housing setting.
  • An awareness of welfare benefits and welfare reform.
  • Experience of effectively triaging enquiries and signposting clients where appropriate.

Skills and Qualifications:

  • Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
  • Accuracy and attention to detail.
  • Good organisational and administrative skills.
  • Good keyboarding / word processing skills.
  • Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.

Language: English (en-US)

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