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Customer Service Representative

2 months ago

Tenbury Wells, Worcestershire, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work efficiently to receive and process deliveries, restocking shelves and maintaining a clean and organized store environment.
  • Assist customers with their purchases, answering questions and providing product information.
  • Support the sales floor team by maintaining a high level of product knowledge and providing recommendations to customers.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping environment.
Requirements
  • Previous experience working in a fast-paced retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
  • A positive and proactive approach to work, with a focus on delivering exceptional customer service.
  • A passion for working in a team environment and contributing to the success of the store.
What We Offer
  • A competitive hourly rate, with opportunities for overtime and bonuses.
  • A comprehensive benefits package, including pension scheme, holiday pay, and employee discounts.
  • Opportunities for career development and progression within the company.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.