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Complaint Team Leader

2 months ago

Basingstoke, Hampshire, United Kingdom Sanderson Full time
Complaint Team Leader

At Diligenta, we're committed to delivering exceptional customer service and transforming our clients' operations. As a Complaint Team Leader, you'll play a vital role in ensuring that our customers receive fair, prompt, and efficient resolutions to their complaints.

Key Responsibilities:
  • Lead and develop a high-performing team of complaint handlers, ensuring adherence to all people management processes.
  • Oversee the complaint handling process, identifying and escalating complex cases to ensure timely and effective resolution.
  • Collaborate with internal stakeholders to ensure compliance with FCA complaint handling rules and internal frameworks.
Requirements:
  • Proven leadership and management skills, with a focus on customer service and team development.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • Strong understanding of people management policies and processes, with a focus on compliance and risk management.
  • Minimum of 3 years' experience in a similar role, with a proven track record of success.
What We Offer:
  • A competitive salary and benefits package, including a contributory company pension scheme and cycle to work scheme.
  • Opportunities for career development and growth, with a focus on customer service and team leadership.
  • A dynamic and supportive work environment, with a focus on collaboration and innovation.