Network Support Specialist
2 weeks ago
About the Role
We are seeking a skilled Network Support Engineer to join our team and provide essential technical support to one of our key clients in Dundee. This role offers a hybrid work model, combining on-site presence at the client's location with remote collaboration.
As a Network Support Engineer, you will play a vital role in maintaining the stability and performance of the client's critical network infrastructure. Your responsibilities will encompass troubleshooting network issues, performing on-site diagnostics, implementing cabling solutions, and collaborating closely with our Network Operations Centre (NOC) and the client's technical teams.
Responsibilities
- Provide prompt and effective technical support to the client regarding their network infrastructure.
- Serve as the primary point of contact for escalated issues requiring on-site expertise or specific site knowledge.
- Manage your workload efficiently, prioritizing tasks and adhering to strict service level agreements (SLAs).
- Maintain accurate records of all interactions and resolutions through detailed documentation in ticketing systems.
- Interpret technical instructions, identify problems, and implement solutions according to established procedures.
- Collaborate with project engineers to support the remote implementation of network projects.
- Create and update network diagrams and documentation to ensure clarity and accuracy.
- Participate in the on-call rota, providing after-hours support on a rotating basis.
Requirements
To excel in this role, you will possess:
- Proven experience working as a Network Support Engineer within an IT environment.
- Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP).
- Hands-on experience with network troubleshooting and diagnostic tools.
- Excellent communication and interpersonal skills to effectively interact with clients and technical teams.
- Ability to work independently and as part of a team in a fast-paced environment.
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