Resident Liaison Officer

3 weeks ago


Cardiff, Cardiff, United Kingdom Surefire Management Services LTD Full time
About Surefire Management Services Ltd

We are a leading provider of energy-efficient retrofit solutions, committed to delivering high-quality, cost-effective projects that help our clients reduce their energy consumption and carbon footprint.

Job Summary

Location: Wales

Type: Full-Time, Fixed-Term

Package: Based on experience

About the Role

We are seeking an enthusiastic Resident Liaison Officer for Wales to play a vital role in ensuring a positive customer experience during external and internal upgrade works.

As the primary point of contact for residents, you will provide timely information and support throughout the upgrade process, building strong relationships and addressing any concerns that may arise.

Key Responsibilities:

  • Resident Engagement: Build strong relationships with residents and provide timely information and support throughout the upgrade process.
  • Communication: Effectively communicate with residents, NCH staff, and area TMOs to ensure smooth project coordination.
  • Complaint Management: Address and resolve resident complaints promptly and professionally.
  • Customer Satisfaction: Monitor customer satisfaction and identify areas for improvement.

We are passionate about making a positive impact on the environment and helping our clients achieve their sustainability goals.



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