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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom EE Full time

Job Overview

We are seeking a talented and enthusiastic individual to join our team as a Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product and service information to provide accurate and informed responses to customer inquiries.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.

About EE

EE is a leading provider of mobile and fixed telecommunications services in the UK. We are committed to delivering exceptional customer service and providing innovative products and services that meet the needs of our customers.