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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our customer support team, you will play a vital role in ensuring the highest level of customer satisfaction and experience.
Key Responsibilities:
- Provide exceptional customer support to end users, retailers, and distributors of our products sold in the UK.
- Support service providers and engineers with repairs on our products, ensuring timely and efficient resolution.
- Carry out daily tasks as required to complete company procedures set up by senior management.
- Handle customer complaints and escalations, working to resolve issues and achieve customer satisfaction.
- Monitor and minimize the volume of open jobs (repairs) to ensure efficient workflow.
- Order spare parts and monitor back orders to ensure timely repairs.
- Generate service calls on our repair management system.
- Assist with the sale of spare parts and provide advice as needed.
- Liaise with warehouse staff to ensure timely deliveries and provide senior management with repair feedback.
- Support internal office projects as required.
- Perform ad hoc assignments as needed.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively with others at all levels.
- Good numerical skills and attention to detail.
- Ability to problem-solve and think critically.
- Team player with a positive attitude.
About Us:
Huntress Search Ltd is a recruitment agency that values diversity and inclusion. We strive to create a fair and equal opportunity recruitment process for all candidates, regardless of background or ability. We are committed to ensuring that our recruitment process is accessible and inclusive for all.
