Compliance Specialist
3 weeks ago
At Dabster, we are seeking dedicated individuals to become part of our dynamic team of Regulatory Agents. Our mission is to ensure that our customers remain at the forefront of our operations every single day. Are you ready to make a difference?
Key Responsibilities:- Customer Engagement: Be sociable and proactive in delivering exceptional service to our clients.
- Attention to Detail: Maintain a keen eye for detail to ensure that all customer interactions comply with our client and regulatory standards.
- Data Management: Take charge of managing customer information in accordance with GDPR regulations.
- Technical Proficiency: Utilize computer systems effectively, with a strong emphasis on Microsoft Excel.
- Regulatory Knowledge: Familiarity with Financial Conduct Authority (FCA) regulations, particularly in complaint handling and Dispute Resolution rules, is highly advantageous. Experience in other regulated sectors is also beneficial.
- Monitoring and Assessment: Oversee customer calls handled by team members, evaluating them against established criteria, and investigate customer complaints thoroughly.
- Communication Skills: Exhibit strong written and verbal communication abilities, essential for addressing customer concerns and documenting the outcomes of monitored calls.
- Team Collaboration: Work collaboratively with colleagues to deliver outstanding customer service and contribute to continuous improvement initiatives.
- Performance Metrics: Strive to achieve core Key Performance Indicators through your efforts.
If you are passionate about regulatory compliance and customer service, we invite you to explore this opportunity with us at Dabster.
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