Customer Service Representative

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Sikla Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the Sikla Group. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and administrative support to our Supply Chain operations.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns
  • Assist with administrative tasks, including data entry, filing, and document management
  • Collaborate with the Customer Service Manager, Purchasing Manager, and Logistics Manager to ensure seamless communication and coordination
  • Process sales quotations, orders, and invoices on our ERP system
  • Maintain accurate and up-to-date records of customer interactions and sales data
  • Perform general office duties, including answering phones, responding to emails, and providing administrative support to visitors and guests
Requirements
  • Minimum 2 years of experience in customer service and administrative roles
  • Proficient in using ERP software and MS Office applications
  • Strong communication and interpersonal skills
  • Excellent multitasking and priority management skills
  • Self-motivated and highly proactive
  • Ability to work collaboratively with a sales team and other departments
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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