Senior Pharmacy Support Specialist

4 weeks ago

Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

Position Overview

University Hospital Southampton NHS Foundation Trust is pleased to present an exceptional opportunity to join our dedicated team.

Below is a comprehensive outline of the responsibilities and expectations associated with this role.

Key Responsibilities

Our pharmacy department employs a diverse team of over 300 professionals, with a significant portion being Pharmacy Support Specialists who play a crucial role in delivering pharmacy services across various functions.

We pride ourselves on fostering professional growth and career advancement, with many of our support specialists moving into more senior roles within the department, including trainee technician and senior support specialist positions.

If you are a diligent and dependable individual eager to enhance your skills and advance your career in pharmacy, this role presents a remarkable opportunity for you.

About Our Organization

As one of the largest acute teaching Trusts in England, we provide numerous learning and development opportunities to help you reach your career aspirations.

Non-clinical roles may involve a combination of on-site and remote work, with specific details and flexible working arrangements available for discussion during the interview process. Employees at UHS can access a variety of NHS discounts, enjoy a minimum of 35 days of paid leave (pro rata), and benefit from a generous pension scheme.

Southampton is a desirable location for both living and working, situated on the southern coast, featuring an international airport and direct rail connections to major cities. The New Forest National Park and the stunning beaches of the Jurassic coast are also nearby. The cost of living in the city is approximately 20% lower than in London, complemented by 14 schools rated as outstanding by Ofsted.

Job Duties

We are seeking a senior pharmacy support specialist to join our inpatient dispensary team at Southampton General Hospital.

The pharmacy dispensary is responsible for providing inpatient and discharge medications to a diverse patient population at Southampton General Hospital. You will collaborate with a multidisciplinary team of pharmacists, pharmacy technicians, and pharmacy support specialists to deliver exceptional service to our patients. Strong communication skills are essential, along with the ability to work accurately in a fast-paced environment.

Our support specialists typically work Monday to Friday, starting at 9 AM and concluding their shifts at designated times. Additionally, support specialists in the inpatient dispensary are required to work at least one late shift per week, beginning later in the morning and finishing by 7 PM.

Weekend shifts are also part of the rota, currently scheduled at a frequency of no more than one shift every six weeks.

Your primary responsibilities in the dispensary will include:

  • Supervising and mentoring pharmacy support specialists.
  • Producing labels and dispensing medications for patients during their hospital stay and upon discharge.
  • Assisting at the pharmacy reception, addressing inquiries from nurses and patients, and relaying information to the appropriate personnel (pharmacists/technicians).
  • Contributing to the management of departmental stock, including ordering, receiving, and maintaining the medications utilized by the dispensary.
  • Operating the dispensing robot to retrieve medications.
  • Participating in the Clinical Trials dispensary, where you will have the opportunity to dispense medications for patients undergoing innovative treatments.

Candidates must possess, or be in the process of obtaining, a GPhC approved qualification (level 2 or higher).

Person Specification

Trust Values

Essential Attributes

  • Patient-Centric Approach
  • Commitment to Continuous Improvement
  • Collaborative Teamwork

Required Qualifications / Training

Essential

  • 2 GCSEs or equivalent grades A* - C or 4-9 in English and Mathematics (for qualifications obtained outside the UK, evidence of equivalent standards must be provided during the interview).
  • NVQ Level 2 in Pharmacy or another GPhC approved qualification for pharmacy support staff or equivalent experience.
  • Supervisory qualification or demonstrable experience in a supervisory role.

Desirable Qualifications

  • Additional healthcare qualifications.
  • GCSEs in science-related or other relevant subjects.

Relevant Experience

Essential

  • Proficiency in using information technology in a professional or educational setting.
  • Standard keyboard skills.
  • Previous experience in pharmacy (hospital or community) or supervisory roles.

Desirable Experience

  • Background in health or social care (if not in pharmacy).
  • Experience in stock management, including receiving, maintaining, and issuing stock.
  • Involvement in clinical trials or research (specific to clinical trials).
  • Experience handling transactions and/or managing cash in a work environment (specific to RSH roles).

Required Skills and Aptitudes

Essential Skills

  • Strong customer service skills in a professional or voluntary context.
  • Effective communication skills in English, both verbal and written.
  • Ability to demonstrate competency in a numeracy assessment during the interview.
  • Capacity to adhere to established procedures.
  • Attention to detail and precision in work.
  • Ability to work independently and prioritize tasks effectively.
  • Self-motivated, organized, and reliable.
  • Adaptability to work in dynamic, busy, and sometimes noisy environments.

Desirable Skills

  • Evidence of working effectively under pressure.

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