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Receptionist/Office Coordinator
2 months ago
We are seeking a highly organized and customer-focused Receptionist/Administrator to join our team at Brockenhurst College. As a key member of our administration team, you will provide exceptional customer service and administrative support to our students, staff, and visitors.
Key Responsibilities- Provide efficient and effective customer service, responding to telephone, personal, and postal enquiries, and ensuring that all requests are dealt with promptly and professionally.
- Assist with the preparation of notices, posters, and displays, and maintain the reception and office areas to ensure they are well-stocked and up-to-date.
- Provide clerical support, including special projects, liaising with staff, tutors, students, and external organizations, and maintaining accurate records and data.
- Assist with the ordering of stationery, refreshments, and equipment, and ensure that adequate stocks are held.
- Undertake general office duties, including filing, distribution of incoming mail, and preparation of outgoing mail.
- Carry out enrolment procedures, including cashier duties, and assist with the processing of contracts, registers, and quality assurance documents.
- Attend training events and staff meetings as required, and perform other duties commensurate with the grade of post.
- GCSEs in English and Maths (or equivalent)
- A minimum of two years' experience in an office environment, dealing with the general public
- Experience of assisting with a range of different people with diverse needs
- Competent computer skills, including Word, Excel, Presentation, Outlook, and the Internet
- Able to demonstrate customer care skills, telephone and reception skills, and the ability to work under pressure and prioritize tasks
- Excellent interpersonal and communication skills, with the ability to work well as part of a team and build rapport with customers of all kinds
- 25 days' leave plus bank holidays (pro rata for part-time staff)
- An option to purchase further leave through our Annual Leave Purchase Scheme
- Access to our Employee Assistance Programme, provided externally to the College
- On-site Nursery offers childcare at superb rates in and outside of term time
- Enrolment into the Local Government Pension Scheme
- Free eye care vouchers
- Free secure on-site parking
- Access to a range of discounts, including shopping, travel, and healthcare
- Access to on-site Gym, Tennis/Badminton courts, Football pitches (indoor & out)
- Weekly staff football
