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Implementation Team Supervisor

3 months ago

London, Greater London, United Kingdom Hibob Full time

About You

You are a seasoned Team Supervisor with a robust analytical mindset, a quick learner, and deeply dedicated to making a substantial impact at an organization striving to be the leading player in the HCM sector. You excel in cross-departmental collaboration, thrive in a versatile and dynamic setting, and are enthusiastic about utilizing data to inform decision-making and enhance processes. Furthermore, you take pride in mentoring and guiding a team of Implementation Managers, ensuring they are equipped with the insights and tools necessary to achieve exceptional outcomes.

Key Responsibilities:

  • Guide and mentor a team of Implementation Managers, offering direction and support to guarantee high-quality service delivery.
  • Monitor and evaluate OKRs to assess team performance and pinpoint areas for enhancement.
  • Own the team’s strategic roadmap, milestones, and OKRs.
  • Develop and refine Professional Service processes to boost effectiveness and efficiency.
  • Foster a culture of learning and development within the team to enhance skill sets and capabilities.
  • Conduct regular performance assessments, provide constructive feedback, and identify opportunities for professional growth within the team.
  • Address customer escalations swiftly and professionally, resolving issues to the satisfaction of all parties involved.
  • Collaborate across departments to ensure a seamless customer experience and alignment with customer success initiatives.
  • Build and maintain productive relationships with internal stakeholders and collaborate to enhance our ongoing customer success.
  • Stay informed on industry trends and best practices in customer support to continuously elevate team performance and service delivery.

You'll excel in this role if you have:

  • Proven experience managing customer-facing teams with demonstrated leadership capabilities.
  • A comprehensive understanding of SaaS and the technology sector.
  • Exceptional relationship-building skills with both clients and internal teams.
  • A solid three years of project management experience.
  • Excellent prioritization abilities, ensuring effective navigation and management of multiple demands.
  • A proactive, can-do attitude with the resilience to succeed under pressure.
  • A strong passion for and knowledge of HR.

About HiBob

HiBob is a community filled with remarkable individuals, and we take great pride in that. It's a place where employees can truly be themselves. We value fun, dreams, aspirations, and ambition, just as much as we value precision, growth, and top performance. Becoming a part of HiBob means you will receive competitive compensation, benefits, and pre-IPO equity alongside numerous other perks.

  • Company share options plan - every employee can eventually become a shareholder.
  • Cash allowance for health insurance.
  • Annual vision allowance.
  • Annual wellness benefits.
  • Travel support (cycle scheme and season ticket loans).
  • Hybrid working from day one.
  • Work from home allowance to set up your home office.
  • Temporary remote work from anywhere in the world for up to two months after six months of employment.
  • Company-wide long weekends at the beginning of each quarter.
  • Two Social Impact days per year for volunteering.
  • Employee referral program with significant rewards.
  • Pension scheme auto-enrollment from day one.
  • Engaging company and team social events (locally and virtually with our global teams).
  • We celebrate birthdays - take the day off and receive a special gift.

If this aligns with what you have been seeking, we would be delighted to welcome you. Come and be a part of our community.

BELONGING AT HIBOB

Our success hinges on our people, and we aspire for HiBob to be a workplace where everyone can experience a sense of belonging and thrive. We are committed to being proactive at all levels to ensure our workforce reflects the communities in which we live, work, and hire.

We welcome all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status, or any other federal, state, or local protected class.

We encourage you to reach out if you would like to discuss any adjustments to our process that might help you showcase your strengths and capabilities. We want you to present the best version of yourself.

We will ask you to share some voluntary personal information as you apply. This information will assist us in considering a diverse pool of qualified candidates and understanding how well we are doing against our inclusion and diversity objectives. Please take a moment to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.