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Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full timeService Charge OfficerWe are seeking a highly skilled Service Charge Officer to join our team at Clarion Housing Group. As a Service Charge Officer, you will play a crucial role in ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximised.Key Responsibilities:Investigate service...
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Service Charge Officer
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Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full timeService Charge Officer Role OverviewWe are seeking a skilled Service Charge Officer to join our team at Clarion Housing Group. In this role, you will be responsible for responding to service charge enquiries and complaints by investigating issues raised by customers.You will work with teams across the business to collate necessary documents and explanations,...
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Service Charge Officer
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Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full timeSalary: £29,114 - £37,235 per annum, pro rataLocation: Hybrid/BorehamwoodHours: 20 per week (part-time)Contract Type: PermanentDo you have experience of working in a customer service environment, tackling complex issues?We're seeking a Service Charge Officer to investigate service charge enquiries and complaints by working with teams across the business.As...
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Borehamwood, Hertfordshire, United Kingdom Clarion Housing Group Full timeClarion Housing Group is seeking a skilled Service Charge Officer to join our team. As a key member of our customer service team, you will be responsible for investigating service charge enquiries and complaints, working closely with teams across the business to provide accurate and transparent information to customers.Key responsibilities...
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Service Charge Officer
2 months ago
We are seeking a highly skilled Service Charge Officer to join our team at Clarion Housing Group. As a Service Charge Officer, you will play a critical role in ensuring that costs of services provide value for money, are accounted for in a transparent manner, and recovery of costs is maximized.
Key Responsibilities- Investigate service charge enquiries and complaints, identifying key components of a query/complaint and desired outcomes for customers.
- Carry out adjustments to service charges following investigations and provide feedback to teams to ensure errors of miscoding do not re-occur.
- Respond to internal teams' enquiries regarding all aspects of service charges and keep our CRM system updated with activity and correspondence at all times.
- Utilize Excel skills to analyze and present data, ensuring accurate and transparent financial information.
- Substantial experience of using Excel and excellent numerical skills.
- Ability to communicate complex subjects in a clear and concise way using a range of media.
- Strong analytical and problem-solving skills, with the ability to identify key components of a query/complaint and desired outcomes for customers.
- Excellent customer service skills, with the ability to respond to customer enquiries and complaints in a professional and courteous manner.
As a Service Charge Officer at Clarion Housing Group, you will have the opportunity to work with a dynamic team, utilizing your skills and expertise to make a real difference in the lives of our customers. We offer a range of benefits, including competitive salaries, opportunities for career development, and a supportive and inclusive work environment.
