Journey Coordinator

4 weeks ago

City of Westminster, Greater London, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and dedicated Journey Coordinator to join our team at Riverside. As a Journey Coordinator, you will play a vital role in delivering individual, positive outcome-focused support packages to our customers, ensuring that our support service promotes empowerment and independence.

Key Responsibilities
  • Deliver a 'best practice' support service, appropriate to customers' needs.
  • Co-ordinate the customer journey from start to finish and support Journey Coaches in the development and delivery of support/resettlement planning processes.
  • Ensure the delivery of individual personalised support packages, reflective of different customer needs, including culture and diversity issues.
  • Assist Journey Coaches to support customers with day-to-day tenancy issues, payment of rent, claiming benefits.
  • Knowledge of 'best practice' in both crisis intervention and planned support working.
  • Undertake referrals and assessments of potential customers, working with them to identify the most appropriate housing solution for their needs.
  • Ensure customers have access to relevant external support services.
  • Work with Journey Coaches to support customers to agree and set goals and actions.
  • Support Journey Coaches to meet clearly defined customer outcome targets through keyworking, support plans, risk assessments and other interventions.
  • Ensure that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable customers to develop the life skills to live as independently as possible.
  • Promote and encourage a high level of customer involvement, consultation and communication.
  • Maintain an accurate and timely record of all activities including the maintenance of a support planning database.
  • Provide practical support and information to customers when entering the service and throughout their involvement with the service, assisting customers in the completion of occupancy agreements and welfare benefit claims.
  • Work in line with 'health and safety' and safeguarding requirements to ensure the overall safety and security of the customer.
  • Take personal responsibility to ensure you maintain the highest level and current knowledge around specialism/s.
  • Share specialist knowledge with colleagues to ensure customers are supported appropriately and the service continual improves and meets the current needs and aspirations of customers.
  • Specialism in the mental health area.
Requirements
  • Experience of working with vulnerable customer groups.
  • Experience of delivering structured support in either housing or social care.
  • Demonstrable IT skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
What We Offer
  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development and technology.
  • A wide range of benefits.
About Riverside

We are a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

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