Oracle Technical Services Manager

7 days ago

London, Greater London, United Kingdom Oracle Full time
Job Description

Job Summary:

We are seeking a highly experienced Technical Consulting Manager to lead our FLEXCUBE delivery team. As a key member of our Oracle team, you will be responsible for providing technical and functional support to our clients, ensuring the delivery of high-quality solutions and adherence to operational policies and methodology.

Key Responsibilities:

  • Provide round-the-clock FLEXCUBE-specific technical and functional services to demanding clients for complex production environments across multiple countries.
  • Serve as the single point of contact for all client escalations related to technical and functional queries assigned to the managed services team.
  • Address technical and functional issues escalated from Level 2 and Level 3 production support.
  • Develop and maintain long-term valued relationships with clients, setting up and successfully managing customer expectations on an ongoing basis.
  • Ensure the delivery of high-quality and appropriate solutions to avoid rework, and adherence to operational policies and methodology.
  • Manage project resources, budget, and finances. Assure project delivery to approved financial targets (project margin responsibility).
  • Lead a geographically distributed team of senior consultants from Oracle and partner with third parties and customers as needed.
  • Provide coaching, guidance, and feedback to develop team members' skills.
  • Report to the Internal Practice Director for overall performance and project delivery responsibilities in managed services projects.
  • Report to the client SVP for the customer's project, within the context of managed services project objectives and deliverables.
  • Define the scope, expectations, and approach for solutions to customer requests, then establish and maintain stakeholder commitment to this approach.
  • Provide leadership, motivation, and direction for the project team.
  • Directly manage the performance of consultants on the project.
  • Control resource utilization and project expenditure.
  • Commission and respond to requests for appropriate levels of project health-checks, quality audits, and external technical reviews; and complete any actions assigned by the governance team.
  • Produce regular and accurate progress and governance reports for the client's management and Oracle Directors.
  • Escalate issues to the appropriate level of management in Oracle and the client organization, as necessary.
  • Seek opportunities to develop new Oracle business with the client, based on a deep understanding of the client's business, identifying, and communicating such opportunities to Sales Management.
  • Ensure clients are satisfied with the delivered project.
  • Communicate within Oracle the lessons learned on any project.
  • Communicate with Resourcing about current activity and ensure availability and accountability.
  • Regularly update the client on progress against the plan and ensure timely delivery of solutions.

Requirements:

  • 15+ years of relevant banking technology experience, including 5+ years of onsite consulting leadership experience facing a tier 1 bank.
  • B. Tech degree in computer science or equivalent or higher combination of education with professional experience.
  • Deep knowledge of FLEXCUBE Technical and Functional Architecture and data flow.
  • Solid experience of Application Performance optimization, Oracle SQL, PL/SQL, Forms, Reports, Java, WebLogic, Middleware integration using WebLogic, JMS, Tibco, and Emerging technologies such as Kafka and microservices.
  • Ability to effectively communicate with all parties, including customer executives, internal cross-functional teams, and partners.

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