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Customer Marketing Lead

2 months ago

Darlington, Darlington, United Kingdom HC One Full time
About the Role

We are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a crucial role in developing and implementing customer-centric marketing strategies that drive engagement and loyalty.

Key Responsibilities
  • Develop and execute customer marketing plans that align with our brand narrative and business objectives
  • Collaborate with cross-functional teams to gather customer insights and feedback
  • Design and implement customer feedback surveys to inform marketing strategies
  • Work with stakeholders to develop and implement customer care and engagement strategies
  • Ensure all customer communications align with our brand narrative and regulatory requirements
Requirements
  • At least three years' experience in marketing, communications, or customer experience
  • Proven track record of developing and executing successful customer marketing campaigns
  • Strong analytical and problem-solving skills, with ability to gather and interpret customer data
  • Excellent written and verbal communication skills, with ability to craft compelling customer communications
  • Ability to work collaboratively with stakeholders at all levels
What We Offer
  • Award-winning professional learning and development opportunities
  • 25 days annual leave
  • Access to a range of benefits and services to support your physical and psychological well-being
  • Opportunity to work with a talented and passionate team