Technical Support Specialist
4 weeks ago
East Cambridgeshire District Council is seeking a dedicated ICT Help Desk Advisor to enhance our support operations.
Reference Code: ICT024
Location: Ely, Cambridgeshire
Compensation: GRADE 3 - £25,545 - £27,803 p.a. with an attractive benefits package
Employment Type: Permanent, 37 hours per week
Working Hours: 8:45 am to 5:00 pm, Monday to Thursday; 8:45 am to 4:30 pm, Friday
About the Organization:
East Cambridgeshire District Council is committed to providing excellent support services to our community. As an ICT Help Desk Advisor, you will play a crucial role in ensuring the smooth operation of our IT services.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Document internal procedures and maintain records of issues and resolutions.
- Assist in the setup and configuration of new hardware and software.
- Collaborate with other IT team members to enhance service delivery.
We look forward to welcoming a new member who is passionate about technology and customer service.
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