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Technical Support Specialist
3 months ago
East Cambridgeshire District Council is seeking a dedicated ICT Help Desk Advisor to enhance our support services.
Reference Number: ICT024
Location: Ely, Cambridgeshire
Compensation: GRADE 3 - £25,545 - £27,803 annually, accompanied by a comprehensive benefits package.
Employment Type: Permanent, 37 hours per week
Working Hours: 8:45 am to 5:00 pm, Monday to Thursday; 8:45 am to 4:30 pm, Friday
About the Organization:
East Cambridgeshire District Council is committed to providing exceptional service to our community. As an ICT Help Desk Advisor, you will play a crucial role in ensuring that our IT systems operate smoothly and efficiently.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries via phone, email, and in-person.
- Diagnose and resolve technical hardware and software issues.
- Maintain and update documentation for IT processes and procedures.
- Assist in the setup and configuration of new equipment.
This role is essential for maintaining the high standards of service expected by our users.