Helpdesk Team Lead

2 days ago


Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Ltd Full time
Job DescriptionHelpdesk Supervisor - Glasgow - Up to £34k per annum

CBW Staffing Solutions Ltd is seeking a highly skilled Helpdesk Supervisor to manage service levels and ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for leading the Helpdesk team and ensuring that customer expectations are consistently exceeded through effective communication.

Key Responsibilities:

  • Manage and lead the Helpdesk team to achieve excellent customer service levels.
  • Develop and implement effective communication strategies to ensure customer expectations are consistently exceeded.
  • Collaborate with internal stakeholders to resolve customer issues and improve service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to enhance customer experience.

Requirements:

  • Proven experience in a Helpdesk or customer service role.
  • Excellent communication and leadership skills.
  • Ability to analyze customer feedback and identify areas for improvement.
  • Strong problem-solving skills and ability to work under pressure.
  • Knowledge of customer service principles and practices.

What We Offer:

  • A competitive salary of up to £34k per annum.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.

  • Helpdesk Team Lead

    2 days ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Ltd Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions Ltd is seeking a highly skilled Helpdesk Supervisor to lead our Helpdesk team in delivering exceptional customer service. As a key member of our team, you will be responsible for managing service levels, ensuring timely resolution of customer queries, and providing guidance to the Helpdesk...

  • Helpdesk Team Lead

    2 days ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Ltd Full time

    Job Title: Helpdesk SupervisorJob Summary:CBW Staffing Solutions Ltd is seeking a highly skilled Helpdesk Supervisor to lead our Helpdesk team in delivering exceptional customer service. As a key member of our team, you will be responsible for managing service levels, ensuring timely resolution of customer queries, and providing guidance to the Helpdesk...

  • Helpdesk Team Lead

    1 week ago


    Glasgow, Glasgow City, United Kingdom OCS Full time

    Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team. About the Role: The Head of Helpdesk will be responsible for leading a team of technical support specialists, ensuring the delivery of high-quality services to our clients. This role requires a strong leader with excellent communication and...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time £34,000

    Role OverviewCBW Staffing Solutions is seeking a Lead Helpdesk Coordinator to oversee service excellence within our Facilities Management helpdesk operations.Key ResponsibilitiesTeam Leadership: Direct and mentor the Helpdesk team to ensure high-quality support for both internal and external clients.Operational Management: Supervise daily Helpdesk functions,...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Job Reference: /AP/27-08/1273/17 Job Title: Helpdesk Performance Manager Location: Glasgow Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Business Overview: OCS Group UK & Ireland is a leading facilities management company providing a range of services including cleaning, catering, security, technical services,...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Job Reference: /AP/27-08/1273/17 Job Title: Helpdesk Performance Manager Location: Glasgow Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Business Overview: OCS Group UK & Ireland is a leading facilities management company providing a range of services including cleaning, catering, security, technical services,...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Job Reference: /AP/27-08/1273/17 Job Title: Helpdesk Performance Manager Location: Glasgow Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Business Overview: OCS Group UK & Ireland is a leading facilities management company providing a range of services including cleaning, catering, security, technical services,...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Job Reference: /AP/27-08/1273/17 Job Title: Helpdesk Performance Manager Location: Glasgow Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week Business Overview: OCS Group UK & Ireland is a leading facilities management company providing a range of services including cleaning, catering, security, technical services,...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    {"title": "Helpdesk Operations Manager", "description": "About the RoleWe are seeking a highly skilled and experienced Helpdesk Operations Manager to join our team at OCS. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our helpdesk services.Key...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    {"title": "Helpdesk Operations Manager", "description": "About the RoleWe are seeking a highly skilled and experienced Helpdesk Operations Manager to join our team at OCS. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our helpdesk services.Key...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk AdministratorJob Summary:We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Receive and respond to customer inquiries in a...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Helpdesk AdministratorJob Summary:We are seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Receive and respond to customer inquiries in a...

  • Helpdesk Supervisor

    3 hours ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    {"title": "Helpdesk Supervisor", "description": "Job SummaryCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule reactive and help desk call outs.Review jobs...

  • Helpdesk Supervisor

    4 hours ago


    Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    {"title": "Helpdesk Supervisor", "description": "Job SummaryCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key ResponsibilitiesSchedule reactive and help desk call outs.Review jobs...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team. About the Role: The Head of Helpdesk will be responsible for leading a team of technical support specialists, ensuring the delivery of exceptional customer service and support to our clients. Key Responsibilities: Lead and manage a team of Helpdesk...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team. About the Role: The Head of Helpdesk will be responsible for leading a team of technical support specialists, ensuring the delivery of high-quality services to our clients. This role requires a strong leader with excellent communication and...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team. About the Role: The Head of Helpdesk will be responsible for leading a team of technical support specialists, ensuring the delivery of high-quality services to our clients. This role requires a strong leader with excellent communication and...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Join a leading facilities management company, OCS, as we seek a skilled professional to lead our Helpdesk team. About the Role: The Head of Helpdesk will be responsible for leading a team of technical support specialists, providing exceptional customer service, and ensuring the smooth operation of our helpdesk facility. Key Responsibilities: Lead and...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Summary:CBW Staffing Solutions is seeking a highly motivated and organized Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will play a critical role in supporting our facilities management operations.Key Responsibilities:Receive and respond to inquiries and requests from various stakeholders in a professional and timely...


  • Glasgow, Glasgow City, United Kingdom OCS Full time

    Job OverviewOCS, a leading facilities management company, is seeking a highly skilled Helpdesk Operations Manager to join our team in Glasgow. As a key member of our operations team, you will play a lead role in delivering exceptional customer service and ensuring the smooth operation of our helpdesk services.Key Responsibilities:Strategic management of the...