Helpdesk Team Lead
2 days ago
CBW Staffing Solutions Ltd is seeking a highly skilled Helpdesk Supervisor to manage service levels and ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for leading the Helpdesk team and ensuring that customer expectations are consistently exceeded through effective communication.
Key Responsibilities:
- Manage and lead the Helpdesk team to achieve excellent customer service levels.
- Develop and implement effective communication strategies to ensure customer expectations are consistently exceeded.
- Collaborate with internal stakeholders to resolve customer issues and improve service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement process improvements to enhance customer experience.
Requirements:
- Proven experience in a Helpdesk or customer service role.
- Excellent communication and leadership skills.
- Ability to analyze customer feedback and identify areas for improvement.
- Strong problem-solving skills and ability to work under pressure.
- Knowledge of customer service principles and practices.
What We Offer:
- A competitive salary of up to £34k per annum.
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
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